Create an Active List based on the result of the multiple checkbox field

SOLVE
Highlighted
Regular Contributor

I have a custom Multiple Checkboxes field called Direct Mail on the contact record that I use to log when we send a book or some other physical piece we send in the mail to people.

 

I tried creating an Active List where Direct Mail is equal to any of "The Dashboard Effect" (which is one of the values in Direct Mail multiple checkboxes field."  There are no contacts with this box checked (since I just created it), but the active list returns a ton of contacts. 

 

How do I create an active list based on the selections in a multiple checkbox field?

Reply
0 Upvotes
1 Accepted solution

Accepted Solutions
Community Thought Leader | Diamond Partner

Hi @DarinSpence 

 

I can report that I am seeing the same thing when I build a list using a test multi-checkbox property I have. I suspect its a bug related to list preview when there is no matching data based on the multi-checkbox filter. 

 

When I save the list, however, I get the correct output - zero contacts. 

 

So, I suggest you go ahead and save your list. 

 

@jennysowyrda how should we report this bug?

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
Reply
0 Upvotes
2 Replies 2
Community Thought Leader | Diamond Partner

Hi @DarinSpence 

 

I can report that I am seeing the same thing when I build a list using a test multi-checkbox property I have. I suspect its a bug related to list preview when there is no matching data based on the multi-checkbox filter. 

 

When I save the list, however, I get the correct output - zero contacts. 

 

So, I suggest you go ahead and save your list. 

 

@jennysowyrda how should we report this bug?

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
Reply
0 Upvotes
Community Manager

Hi @DarinSpence,

 

Thanks for the ping @Phil_Vallender!

 

Generally speaking the best place to report things that are not working properly, or seem off in your portal is going to be through HubSpot Technical Support if it is included in your subscription. 

 

In regards to the list size, this is due to the fact that the size before the list is saved is an estimate of the list size. For more information on this, I wanted to share this resource (see under 'general').

 

Thank you,

Jenny


Did my post help answer your query? Help the Community by marking it as a solution