Contacts re-enroll in a workflow, but never repeat its actions.SOLVE
Feb 17, 2018 7:56 AM
I have a workflow which enrolls contacts from a Smartlist, tests if they haven't been emailed lately, and then offers them a piece of unseen lead development content. Re-enrollment is enabled and set to re-enroll contacts from that list.
While the re-enrollment works, contacts never actually repeat the workflow. This isn't my understanding of how that's supposed to work, from the documentation:
- When a contact is re-enrolled, they will always start the workflow at the beginning. They will complete all actions and receive any automated emails again.
I've tried this with a stripped-down version and list of test contacts, as well, where the only actions in the workflow are to send me an SMS and wait one minute. While test contacts re-enroll, they never restart the workflow.
What am I missing?
Solved! Go to Solution.
Feb 17, 2018 5:29 PM
If the workflow history doesn't show re-enrollment, then re-enrollment isn't working.
When you use a smart list as the enrollement criteria, are the contacts coming off and back on to the list (after having completed the workflow)? If not, re-enrollment will not work.
Does that help?