Contacts only showing 3 records

[NoTechSupport]

No matter how many emails subscribe to my newsletter form my Contacts page only shows 3 records, literally every single day it's a new unbearably and unbelievably insufferable issue with this platform, just genuinely absolutely f***ing unbelievable and incomprehensible, absolute worst platform I have ever used in my life by far, I'm in awe and disbelief at just how astonishingly incompetent tedious clunky and just downright terrible a marketing platform can be

[karstenkoehler · Accepted solution]

@NoTechSupport in the 'Options' tab of the form editor, enable the setting 'Always create contact for new email address'. If you've submitted the form from the same browser, HubSpot assumed based on the cookies that it was the same person and that an existing record should be updated. By enabling this setting (or simply testing in a private tab), this issue will stop being one.

[franksteiner79]

Hi @NoTechSupport 

Have you analysed your form and subsequent form submissions? What's the count there?

Can you share a screenshot?

Also, judging from the contacts in the screenshot it looks like variations of your own email. Does that mean you have been submitting this form repeatedly to test?

From experience, I hazard a guess and say this is less of a platform and more of a PEBCAK issue, and I'm sure we can help resolve it.

Cheers

Frank

[NoTechSupport]

Hi Frank, thanks for your response, just as I assumed they all do show up in the form page, and now for whatever reason it SEEMS to be randomly working in Contacts too just out of absolutely nowhere but by the looks of it it might just arbitrarily cease working again at any random point

I have indeed tested it with some of my email addresses, some of them are aliases of the same email but not all of them, besides I feel like that shouldn't really matter, it's none of the form's concern so to speak and I don't know how it could even differentiate

Cheers

[karstenkoehler · Accepted solution]

@NoTechSupport in the 'Options' tab of the form editor, enable the setting 'Always create contact for new email address'. If you've submitted the form from the same browser, HubSpot assumed based on the cookies that it was the same person and that an existing record should be updated. By enabling this setting (or simply testing in a private tab), this issue will stop being one.

[NoTechSupport]

Yeah nevermind, still not working, just genuinely unbelievable, it just replaces emails with the most recent ones - I just truly cannot comprehend it, all I want is to understand what's the point of blocking ANY email from subscribing to a form, if the user decides to sign up with two different emails SAID USER WILL HAVE IT'S REASONS, maybe he just uses two different emails and wants to stay tuned with both just in case, in case of doubt isn't it better to potentially "duplicate" a lead (not really duplicated anyway) than to lose one?! I know it has nothing to do with you but just seriously what the **bleep**?!?! Absolutely absurd and incomprehensible

[franksteiner79 · Accepted solution]

Hi @NoTechSupport 

This is indeed a simple form setting called "Always create contact for new email address" which you need to activate in your form settings.

This article outlines this and other options and also explains what does and doesn't happen when this particular option is switched on/off.

In a nutshell HubSpot is not blocking these additional emails but rather replacing these emails for contacts tied to a previous cookied submission on the same browser, so depending on the use case of the form and the audience we might want that to happen or not, hence the option to set this behaviour at form level.

Frank

[NoTechSupport]

Hi Frank, once again as I last mentioned that is not the solution, I tested every single one of those settings and the exact same thing keeps happening, they're absolutely futile in that regard to no surprise, and the example I last provided simply states how these incomprehensibly overcomplicated and unalterable fuctions just make no sense whatsoever

[franksteiner79]

Okay @NoTechSupport 

You don't have to test all of these settings you simply have to activate the "always create contact for new email address" option.

And of course you will have to "hit" update in the top right for these changes to be pushed live and take effect wherever you have embedded the form.

This will mean any new submission with a different email will create a new contact.

Cheers

Frank

 

[NoTechSupport]

Okay, as I mentioned it apparently already fixed itself somehow but I've done that just to make sure, I just don't really understand why HubSpot would randomly assume anything like either this or that every user wants a blog site by default that is basically IMPOSSIBLE to find and that will block the bare domain from a website which is clearly the main thing most users want, if 3 roommates all decided to sign up for the newsletter HubSpot would just arbitrarily block two of them and you would lose those leads for absolutely no reason whatsoever, it's just really bothersome and it seems like it's been designed by a machine who just doesn't understand humans or intuitive user behaviour AT ALL

Anyway, thank you and regards

[karstenkoehler]

Hi @NoTechSupport,

How exactly have you set up your newsletter form? Are you a super admin?

[NoTechSupport]

Hi Karsten, I have no idea, I suppose, I just created the HubSpot account and a website then directly added a simple email form, all I want like most users is a simple website that works to collect emails and little more, I don't know all of this technical jargon