Hey there! Roisin has passed on your website information to myself to investigate this.
Looking at your website there does not appear to be any forms with email fields on your form to collect the leads and add them to your HubSpot poral. I can also see through looking through your portal that your Lead Flow appears to be deactivated.
In order for HubSpot to track information for a visitor they will need to have a contact profile within your portal. To create a contact profile they will need to have filled out a compatible form with an email field or fill out a Lead Flow on your website.
Hey @kawamboo could you confirm what tools you are using on the Marketing Free account? Have you used Collected Forms on your page and aren't seeing any leads captured/stored in your portal? Could you provide a link to the page/domain you are working with - thanks!
I got step 1 completed (Install tracking code) I thought step 2 (create a lead flow) was just to create forms isn't ?
All I need is to see who is visiting my website (It works when I visit my website myself, but not my friends for example) Is there anything else than step 1 that I need to do for that matter ?
Hey there! Roisin has passed on your website information to myself to investigate this.
Looking at your website there does not appear to be any forms with email fields on your form to collect the leads and add them to your HubSpot poral. I can also see through looking through your portal that your Lead Flow appears to be deactivated.
In order for HubSpot to track information for a visitor they will need to have a contact profile within your portal. To create a contact profile they will need to have filled out a compatible form with an email field or fill out a Lead Flow on your website.
HubSpot Free and Starter are intended primarily as Lead capturing tools to allow you to capture visitors on your site. It does not currently have the functionality to report on anonymous visitors.
These analytics tool are available within the reports section of the basic, pro and enterprise level packages of HubSpot. The reports tool and the reporting add-on can provider in-dept analysis of your website traffic and allow you to monitor known and unknow visitors to your website.
Hi @kawamboo, I know that this topic was posted some time ago but I wanted to check whether you were still experiencing this issue? If so, could you link us to a page where your lead flow appears so that I could take a closer look?