Contacts are not receiving emailsSOLVE
Feb 22, 2021 5:43 PM - edited Feb 22, 2021 6:30 PM
Some contacts in our drip campaign have stopped recieving emails. I'm assuming its something with the if/then branch, or the lack of an enrollment trigger. Does anyone have any thoughts?
Solved! Go to Solution.
Feb 23, 2021 2:56 AM
This workflow won't automatically enroll contacts if there aren't any enrollment criteria, see my earlier post. Even if it is active, it will just sit there, waiting for you to manually enroll contacts.
You need to define enrollment criteria if you want to automatically enroll contacts. I'd recommend switching the workflow off first.
If you're getting started with workflows, I'd recommend reading up on workflow behavior first: https://knowledge.hubspot.com/workflows/get-started-with-workflows
With the wrong enrollment criteria, these emails could be sent to all of your database.
Who should be enrolled in this workflow?
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