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Some contacts in our drip campaign have stopped recieving emails. I'm assuming its something with the if/then branch, or the lack of an enrollment trigger. Does anyone have any thoughts?
This workflow won't automatically enroll contacts if there aren't any enrollment criteria, see my earlier post. Even if it is active, it will just sit there, waiting for you to manually enroll contacts.
You need to define enrollment criteria if you want to automatically enroll contacts. I'd recommend switching the workflow off first.
This workflow won't automatically enroll contacts if there aren't any enrollment criteria, see my earlier post. Even if it is active, it will just sit there, waiting for you to manually enroll contacts.
You need to define enrollment criteria if you want to automatically enroll contacts. I'd recommend switching the workflow off first.
Can you confirm that this workflow is actually active and not in draft mode? (What does the orange button on the upper right side of the workflow editor say?)
I missed the enrollment criteria earlier. If you haven't set any, then contacts will only enroll if someone enrolls them manually or if they are enrolled from another workflow. HubSpot won't enroll any contacts automatically here.
Yes, I can confirm this is active. My superiors didn't set one for some reason. They think something is wrong with the workflow, but I don't see it. You think the If/Then Branch is alright?
I can do that. Is there anything in workflow that looks off? I'm wondering if the fact that there's no enrollment/re-enrollment trigger could contribute.
Also, have you ever seen the "otherwise, go to" branch on the right side? this is the only time I've ever seen it there and it's wierding me out.
I can do that. Is there anything in workflow that looks off? I'm wondering if the fact that there's no enrollment/re-enrollment trigger could contribute.
Also, have you ever seen the "otherwise, go to" branch on the right side? this is the only time I've ever seen it there and it's wierding me out.