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I created a form and contact lists. my issue is the list I created only captures or saves one email(latest email being subscribe)

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Community Thought Leader

Don't really understand what you're asking here, but if you're testing the form yourself from the same device it knows. It thinks you're trying to update your same CRM record, so ... you'll only see that single entry in your list.

 

When testing forms, be sure to do it from incognito windows or a separate browser.

 

Hope that helps.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Author, the Perfect HubSpot Series


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MFrankJohnson.com | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

Hope that helps.

 

Best,
Frank

 

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Community Manager

Just to provide additional information regarding this, the updating of contacts is due to HubSpot cookies on forms. 

 

If a form is filled out twice on the same cookied browser, the contact record will update as opposed to creating a second contact. 

 

You can learn more about this and edit the cookie settings by following the steps here.


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Community Thought Leader

Don't really understand what you're asking here, but if you're testing the form yourself from the same device it knows. It thinks you're trying to update your same CRM record, so ... you'll only see that single entry in your list.

 

When testing forms, be sure to do it from incognito windows or a separate browser.

 

Hope that helps.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Author, the Perfect HubSpot Series


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Reply
0 Upvotes
Community Manager

Just to provide additional information regarding this, the updating of contacts is due to HubSpot cookies on forms. 

 

If a form is filled out twice on the same cookied browser, the contact record will update as opposed to creating a second contact. 

 

You can learn more about this and edit the cookie settings by following the steps here.


Did my post help answer your query? Help the Community by marking it as a solution
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0 Upvotes