Hola! ¡Tenemos nuestra Comunidad en Español!

Contact Exports is not exporting all data.

SOLVE
Occasional Contributor

HI-

 

When I export the contact data to a csv, not all of the data is there from the form fill.  Like the message.  

 

When I go into the contact, it's there, it's just not exporting the data. 

1 Accepted solution

Accepted Solutions
Community Manager

Hi @edsoehnel, I have just taken a look at your email address and these emails are being successfully delivered on our end, which means that something within your own email client setup is preventing you from accessing these emails.

 

Please try looking into your junk folder, and following the troubleshooting steps outlined in this article: https://knowledge.hubspot.com/articles/kcs_article/email/what-steps-can-i-take-to-ensure-hubspot-ema...

Reply
0 Upvotes
13 Replies 13
HubSpot Employee

Hi @Tracy,

 

Welcome to the Hubspot Community and thank you for your question.

 

When you are exporting, are you doing so from a view that you have set up in a portal?  When you choose to export, are you including all properties, or just the columns show in in the view?  

 

If you're able to provide the HubID and walk me through the steps that you're taking to export, I'd like to be able to try to reproduce the issue.  Additionally, if you could provide an example contact that has property values on the contact record but not on the CSV that would be helpful as well.  

Lastly, I just want to make sure that you aren't expecting anything from the timeline on the right of the contact record to be included in the CSV.  These are known as engagements, which cannot currently be exported to a CSV.

 

 

Brett

Reply
0 Upvotes
Occasional Contributor

Thanks @BrettLanguirand,

Actually it's data from the LeadIn WP Plugin. For our clients that are on Hubspot, I didn't have problems exporting.

 

But for LeadIn, I was lacking the message field from the form on some of the contacts but not all, when I exported. 

 

Thanks

Tracy

Reply
0 Upvotes
HubSpot Employee

Hi @Tracy,

 

Thank you for clarifying.  Can you please let me know the HubID of the portal that you're referring to and an example contact?  I can see that you're a user in quite a few portals and I'm not sure which one I should look at.  

 

Thanks!

Brett

Reply
0 Upvotes
Occasional Contributor

Hi @BrettLanguirand

Sure-  It was 2135339  Dogonefun

 

The message field exported up till 1/16

 

Here's a link to  the export I JUST did.  (I deleted personal information...name, email, phone etc) 

 

 

 

Reply
0 Upvotes
Community Manager

Hi @Tracy, apologies for the delay in response. Are you still experiencing this issue with your exports? Let me know!

Reply
0 Upvotes
New Member

I do not get emails that my export is ready.  I tried a month ago and again today and I never get the emails with the link to download the data.  

Reply
0 Upvotes
Community Manager

Hi @edsoehnel, I have just taken a look at your email address and these emails are being successfully delivered on our end, which means that something within your own email client setup is preventing you from accessing these emails.

 

Please try looking into your junk folder, and following the troubleshooting steps outlined in this article: https://knowledge.hubspot.com/articles/kcs_article/email/what-steps-can-i-take-to-ensure-hubspot-ema...

Reply
0 Upvotes
New Member

You are correct!  The emails were getting filtered  Thx for the fast reponse.

Reply
0 Upvotes
New Contributor

Hi Brett, 

 

I'm have a similar issue when I export my 'deals' data, it is missing several 'associated contact' names. Out of 1264 deals, we are missing the associated contact names of 455 people. 

 

I've tried to export just the columns shown in addition to exporting all data. Each time these same 455 contact names do not show up. 

 

I've also tried exporting in different formats, but each format has the same missing data. 

 

Please help, thanks

Reply
0 Upvotes
Highlighted
New Contributor

Hi,

 

I am experiencing the same issue. I did an extract of "all data" in a XLS file but I cannot find the "industry" and "number of employees" field in my file. Those fields are available on the Hubspot page.

 

Anna

Reply
0 Upvotes
New Contributor

Does anyone know when Hubspot will allow users to export engagements meaning the email messages, notes and image attachments?  It should be an easy thing to include in an export as csv files and image exports and I feel since we are importing all of our proprietary emails in hubspot, we should be able to export them otherwise it seems suspicious.

 

Can someone give us a timeline on this? Because SuiteCRM already had this option, but we don't want to have to leave Hubspot....

Reply
0 Upvotes
Regular Contributor

Until Hubspot team have not implemented export of engagements you can export email messages & notes into CSV using a third-party solution -  Import2 Wizard.

 

The steps to do that are pretty straightforward:

 

  1. Start a new export by selecting the tool to export from (Hubspot), and the type of records you want to export (emails, notes etc)
  2. Download the data to CSV (you have the option of filtering and choosing which fields to include in the export in this step if you wish).

 

You can watch a quick video here on how it works: https://youtu.be/1PNYXeavYac

 

Unfortunately, Import2 Wizard is not supporting image attachments export yet, however, I have passed the request to our tech team so this feature is added to the roadmap now.

Reply
0 Upvotes
New Contributor

Do you know when Hubspot can offer this option? 

We have some team members who have their own individual user accounts, but we want to bring the team together. However, their engagement data is not exportable now. Please advise.

Reply
0 Upvotes