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Andrew_Exo
Member

Contact Deletion

SOLVE

I'm struggling to find some clear guidance on contact deletion in HubSpot, so thought i'd pose a question to the community.

 

The confusion:

 

On HubSpot, I am given the option to "Permanently delete," but it's not clear just how permanent this is.

 

Does this mean that a contact is "Permanently deleted" in the sense that they can never be added back into the database, either via form-fill or manually following a request? Are they marked as a permanent unsubscribe, even in the event of returning to the database? Is this data restorable?

 

Any help would be appreciated!

0 Upvotes
1 Accepted solution
MFrankJohnson
Solution
Thought Leader

Contact Deletion

SOLVE

 

1) "Delete this contact with the ability to recover within 90 days"

3) A delete from the Contacts view - (same as #1)

(see image)hubspot-gdpr-non-compliant-delete.png

 

 

2) "Delete this contact and all its associated content to follow privacy laws"

(see image)GDPR-compliant deleteGDPR-compliant delete

 

Once a GDPR-compliant delete is performed you will receive the following message if/when attempting to re-add a contact to the CRM with the same email address.

(see image)Immediately after a GDPR-compliant delete is performed.Immediately after a GDPR-compliant delete is performed.Hope that clears things up for you.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Author "Perfect HubSpot" Series


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com

View solution in original post

0 Upvotes
4 Replies 4
MFrankJohnson
Thought Leader

Contact Deletion

SOLVE

- see Perform a GDPR-compliant delete in HubSpot

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes
Andrew_Exo
Member

Contact Deletion

SOLVE

I read that, but it doesn't fully explain the difference between what is:

 

1) "Delete this contact with the ability to recover within 90 days"

2) "Delete this contact and all its associated content to follow privacy laws"

3) A delete from the Contacts view

 

Are these all permanent? Can contacts be re-added/subscribed following a deletion in each case? 

MFrankJohnson
Solution
Thought Leader

Contact Deletion

SOLVE

 

1) "Delete this contact with the ability to recover within 90 days"

3) A delete from the Contacts view - (same as #1)

(see image)hubspot-gdpr-non-compliant-delete.png

 

 

2) "Delete this contact and all its associated content to follow privacy laws"

(see image)GDPR-compliant deleteGDPR-compliant delete

 

Once a GDPR-compliant delete is performed you will receive the following message if/when attempting to re-add a contact to the CRM with the same email address.

(see image)Immediately after a GDPR-compliant delete is performed.Immediately after a GDPR-compliant delete is performed.Hope that clears things up for you.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Author "Perfect HubSpot" Series


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes
heatherstang
Participant

Contact Deletion

SOLVE

I understand HOW to permanently delete someone, but the question I have is can I add them back later - manually or otherwise - even after the 90 days has passed?

 

Thank you for your help!

0 Upvotes