Collecting list info

[AKubrin9]

HubSpot Experts!

I have collected about 140 records in the last few days via an Elementor form. The records are in my HubSpot database, but I am having trouble working with them.

I want to download the contact form input from all visitors who checked a certain checkbox.

Can someone tell me how to do that?

Thanks!

AK

[Wesimplifi_ · Accepted solution]

Hi @AKubrin9, 
Since you're using an Elementor form and those submissions are already in HubSpot but you're missing the checkbox and comments info there’s a good chance those fields weren’t mapped properly to HubSpot contact properties at the time of submission.

Head to your WordPress Dashboard and see where your form logs are stored, look for the raw form entries there checkbox responses and comments should be visible if they were collected. Export that data as a CSV. 

For future submissions: Make sure those Elementor fields are correctly mapped to HubSpot contact properties through your integration setup. That way, HubSpot will capture everything going forward and you won’t have to chase down missing info again.

If the data was never stored in Elementor or passed to HubSpot, there’s unfortunately no way to recover it. 

[ChrisChin_LLF]

This can get a little messy, depending on if there are multiple submissions from the same contacts since form exports don't allow you to filter based on specific responses. The easiest way to do that is to download all 140 records into a CSV, filter them based on that response then Bob's your uncle, and you've got all those form submissions.

The next easiest way (assuming that you aren't getting multiple submissions from the same contact), is to create a filter from the contact view of everyone who has filled ou that record (or a list if you want to come back to this), and who has selected a certain checkbox. You can add as columns all the relevant fields on the form. As mentioned, this won't show unique form submissions, but just the latest response to each contact. 

Not sure why I'm using old British language in my responses when I'm from Cleveland, but here we are. 

If my reply answered your question please mark it as a solution to make it easier for others to find.

Cheers!

Chris Chin

Local Leaf Marketing

Book a call with Chris

[AKubrin9]

Hi Chris,

I can download the CSV, but two things are missing—the TRUE/FALSE to a consent checkbox and the comments that some people left. 

The form is an Elementor form, but that data seems to be missing. But shouldn't I be able to collect it somehow?

Thanks.