Cannot see some contact info

[Lea308]

Hi, I cannot view some contact info while my teammate can. In fact, she has 31,000 contacts  in the All Contact while mine is 30,000. 

Help will be much appreciated.

[karstenkoehler · Accepted solution]

Hi @Lea308,

There are user permissions in HubSpot which can be used to manage which contacts a user has access to: https://knowledge.hubspot.com/settings/hubspot-user-permissions-guide

Could you confirm that your contact view access is set to "Everything"? Navigate to Settings > Users & Teams, search for your name and click on it. Your user permission profile should open, under "Object access" you should see this:

If you have anything else than "Everything" under "View" for contacts, that would explain the difference.

Hope this helps!