Lists, Lead Scoring & Workflows

M_ElShibiny
Participant | Platinum Partner
Participant | Platinum Partner

Can't find Marketing Contacts status

SOLVE

As I'm creating a workflow that would mark any contacts who are inactive/untouched for over 1 year (366 days+) as "non-marketing" contacts.
but I can't find the option at workflows or anywhere to change the marketing contact status even manually 
And here below our subscribtion type and I'm partner admin and have access to edit them
so how can I make it
I tried also at my demo as I'm super admina and can't find it too

 

 
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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Can't find Marketing Contacts status

SOLVE

Hi @M_ElShibiny,

 

You might want to remove screenshots that show information of individuals, this is a public forum and these contacts probably didn't consent to their information being shared publicly.


Can you confirm that this portal is already on marketing contacts? The billing page looks like this portal may still be on the legacy contact billing model: "Legacy Marketing Hub accounts may not have marketing contacts. Learn how to check if your HubSpot account has access to marketing contacts or request marketing contacts for your account."

 

From the screenshots you shared, it looks like you're on a legacy marketing hub account.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Can't find Marketing Contacts status

SOLVE

Hi @M_ElShibiny,

 

You might want to remove screenshots that show information of individuals, this is a public forum and these contacts probably didn't consent to their information being shared publicly.


Can you confirm that this portal is already on marketing contacts? The billing page looks like this portal may still be on the legacy contact billing model: "Legacy Marketing Hub accounts may not have marketing contacts. Learn how to check if your HubSpot account has access to marketing contacts or request marketing contacts for your account."

 

From the screenshots you shared, it looks like you're on a legacy marketing hub account.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
BérangèreL
Community Manager
Community Manager

Can't find Marketing Contacts status

SOLVE

Hi @M_ElShibiny,

For information, the HubSpot Community is a public space. I have therefore edited your content to remove the screenshots for security & confidential reasons.

Thanks @karstenkoehler for your help and for the reminder!

Have a great day!
Bérangère


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