Can I start a workflow from email received?SOLVE
Apr 21, 2020 3:09 AM
I would have a doubt regarding the start of a Workflow: is it possible to start a workflow following the receipt of an email from a customer?
Sorry if the question may seem unusual and I thank you very much in advance for any answers.
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Apr 23, 2020 1:45 PM
This article should help you in the right direction. Personally I cannot speak to this as I do not use Hubspot for ticketing at present.
Apr 24, 2020 6:37 AM
Hi @Chilvalric ,
Out of interest, what's the use case? If it's support-related, then follow @Ben_M's link and configure it that way.
If it's for some other reason, the easiest thing might be to use something like Zapier. Have it trigger on a certain email arriving (whoever your email provider is, they probably have a Zapier integration), and then have the Action to be 'Add Contact to Workflow'.
HubSpot's Zapier integration is excellent so it gives a huge amount of flexibility for these kind of edge cases.
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