Automated user email from collected form

SOLVE
Kaboodle
Participant

Hi Everyone

 

I've started testing hubspot free editions collected forms but I've found that everyone who fills in a form on my website recieves an email as per below (links and company details removed). I just want to know how I can stop these as they are confusing to our website visitors and users.

--------------------------------------------------------------------------------------

Hi there,

Thanks for contacting us at [Company Name].

Please confirm your subscription

© [Company Name]
[Address line 1]
[Address line 2]


manage your email preferences
unsubscribe


-------------------------------------

Any help would be greately appreciated.

Thanks

Elliott

 

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1 Accepted solution

Accepted Solutions
Phil_Vallender
Solution
Most Valuable Member | Elite Partner

Hi @Kaboodle

 

That looks like a double opt-in email. Can you check if these are turned on and, if you don't require them, turn them off? 

 

More information about the double opt-in settings: How to set up double opt-in

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

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6 Replies 6
Phil_Vallender
Solution
Most Valuable Member | Elite Partner

Hi @Kaboodle

 

That looks like a double opt-in email. Can you check if these are turned on and, if you don't require them, turn them off? 

 

More information about the double opt-in settings: How to set up double opt-in

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

0 Upvotes
Kaboodle
Participant

Thanks for that,

I think you're right, double opt in sounds like the problem, though I couldn't follow the directions in the link you provided. 
I don't have a content --> Content Settings area and can't find where to turn off double opt in anywhere (triple checked).
If someone knows where I can find this on the Free CRM version that would be really helpful.

 

Thanks

Elliott

0 Upvotes
Kaboodle
Participant

Hi @Phil_Vallender

 

I've been doing lots of research but can't see how to stop double opt in with a free or Starter pack. Would you have any ideas on that?

I'm only looking to trial hubspot with the starter pack and prove to management its userfulness before upgrading to another level, but I can't do this until I remove the double opt in.

 

Any help would be greately appreciated.

 

Regards
Elliott

0 Upvotes
GUrban
Member

Hello,

We're trialing a marketing package, and our admins/ super admin can't disable double opt in. We can click the slidebar to disable, but the "save" popup button is grayed out. Is this not allowed to be disabled for trial users?Double Opt in Save ButtonDouble Opt in Save Button

 

0 Upvotes
Phil_Vallender
Most Valuable Member | Elite Partner

Hi @Kaboodle

 

According to this thread https://community.hubspot.com/t5/Conversion-Tools/Disable-Opt-in-emails-in-Lead-Flows-from-free-vers... double opt-in is enabled automatically on free accounts using lead flow follow up emails. At the time of writing, it was not possible to disable it. Not sure about starter accounts. 

 

@edjusten is there any update on this?

Phil Vallender | Inbound marketing for B2B technology companies
mwollman225
Participant

We are dealing with this and it is getting quite frustrating. We have a prospective student form that is on our wordpress site and our future students are receiving a subscription email that is quite confusing to them and therefore not receiving our follow-up emails that are supposed to automatically be sent via gravity forms. 

 

Any help? 

0 Upvotes