Automated response outside of working hours

[qwaterman]

Hi All,

I've created an automatic response email for anyone who fills in the enquiry form on our website, but I want it to only send when our showroom is closed. Is it possible to set up a workflow where this email only sends to people who fill in the form between 6pm - 9am the next morning for example? And it doesn't send to those who fill it out throughout the daytime as we will be contacting these straight away?

Any advice greatly appreciated 🙂

[richard88]

Another potential thought here would be:

• Workflow A: Runs from 8am-5pm Mon-Fri and has a normal support response
  Workflow B: Out of office responder run after hours

• If contact A completes Workflow A, they will be suppressed from Workflow B

[kvonloesecke]

Thanks for sharing this workaround, @richard88! 

[Phil_Vallender · Accepted solution]

Hi @qwaterman 

I actually can't think of a way to do that in HubSpot currently. 

I'm afraid that your best bet might be to create one auto-responder that contains the necessary information and makes sense both in and out of hours. 

Let us know if you figure out another approach.

[qwaterman]

Hi @Phil_Vallender 

Thanks for your response - after further investigation this is the conclusion I came too as well so we're just going to go with that.

Thanks again!

Queenie