I am suddenly unable to import any lists. I have tried several files from multiple computers over several days (the problem started occurring on Monday 2/12) and I have checked to confirm that the headers are corrrect and all the files are in the correct format. Each time I get an error saying "an unknown error occurred during this import". This is a major problem for me. Someone please help!
Hi, @carlyejowens. HubSpot Support can best diagnose these kinds of issues, but to confirm: Does your user record in HubSpot have the ability to import records? It sounds like you had that ability previously, but maybe your user record has changed since then.
If the import function is active on your user record, are you seeing records of your imports on the Imports screen? Is it the sort of issue where 0 contacts on your .csv are being processed? If that's the case, click the Actions tab on the right of the import, and download a .csv of the errors - each row will have more information as to what failed during the import.
Brad Mampe, Salesforce Analyst, Fidelity I'm probably wrong. I may not be right about that.
Hey @carlyejowens, I'm happy to assist here and will partner further with HubSpot Support if required.
First and foremost, can you confirm if any error messages display when you either click/hover over the alert icon? If so, can you please share the error message in this thread?
Secondly, can you please review the below and confirm you have troubleshooted each?
With the information/confirmation above I"ll be able to proceed further with our support team. Thanks!
Your import file must be saved as a .csv file to be compatible with the HubSpot import tool.
You can only import up 250,000 contacts per .csv file. HubSpot does not have a file size limit on imports; however, it's important to note that the request to import may time out if the speed of your internet connection does not allow you to upload a large file.