Ability to add links to internal notifications in deal-based workflows

[KatrinaS]

We send internal notifications to our sales team when a deal has been won and when a customer reaches 'live' stage. This is done via a deal-based workflow.

We'd like to add in a link in the internal email notification so that people can go in and view the deal, however there doesn't seem to be a way to do this. 

Can anyone suggest a work around?

Thanks.

[MFrankJohnson · Accepted solution]

Q: We'd like to add in a link in the internal email notification so that people can go in and view the deal. Is there a way to do this??

Short A: Yes.

Longer A:

You'll want to add the following code to your internal notification.

Where <Portal ID> = HubSpot Portal ID

Where <Deal: Deal ID> = Deal Token Deal ID

https://app.hubspot.com/contacts/<Portal ID>/deal/<Deal: Deal ID>

- see image (Deal Workflow Internal Email Example)Hubspot Deal Workflow Internal Notification

- see image (Resulting Email Notification Example)

[isabelv4 · Accepted solution]

This is working for me. You just need to use the new "Record ID" field instead of the "Deal ID" field. Hubspot recently renamed the field to standardize it across modules. Just make sure there are no spaces between the URL and the token.

[DEbert]

Any Update to this? Should be pretty easy to implement since we have this feature already on other notifications. 

[loyti]

This is no longer a working solution

[isabelv4]

This is working for me. You just need to use the new "Record ID" field instead of the "Deal ID" field. Hubspot recently renamed the field to standardize it across modules. Just make sure there are no spaces between the URL and the token.

[aljones]

yes - this doesn't work anymore. does anyone else have a solution?

[isabelv4 · Accepted solution]

This is working for me. You just need to use the new "Record ID" field instead of the "Deal ID" field. Hubspot recently renamed the field to standardize it across modules. Just make sure there are no spaces between the URL and the token.

[DStetz]

@isabelv4  Would you be able to provide the exact formatting you used here? I've tested several options using Record ID but none of them were successful. Thanks! 

[isabelv4 · Accepted solution]

Sure thing.

In the Automate section of Deals / Pipelines, here's what I did: 

1. I selected a stage in the Deal pipeline and clicked on "Create workflow"

2. I selected "Send internal notification email"
3. In the body, I used this content:

See complete deal record info here: https://app.hubspot.com/contacts/########/deal/[Record ID]

To add the dynamic field [Record ID], you should click the "Personalize" button, select Type: "Deal", and then select Token "Record ID".  

Instead of ######, you should use your Hubspot account ID.

As I mentioned in my previous message, to create a URL like this, you must check there are no spaces between the URL and the Record ID. I did multiple tests until I got it right. 

Let me know if you need more info. 

[MFrankJohnson · Accepted solution]

Q: We'd like to add in a link in the internal email notification so that people can go in and view the deal. Is there a way to do this??

Short A: Yes.

Longer A:

You'll want to add the following code to your internal notification.

Where <Portal ID> = HubSpot Portal ID

Where <Deal: Deal ID> = Deal Token Deal ID

https://app.hubspot.com/contacts/<Portal ID>/deal/<Deal: Deal ID>

- see image (Deal Workflow Internal Email Example)Hubspot Deal Workflow Internal Notification

- see image (Resulting Email Notification Example)