Abandoned Cart info not pushing into HubSpot

[EmmaWashington]

Hello all! We're trying to move our abandoned cart process from WooCommerce to HubSpot. We use Wordpress for our site. 

The problem is, only SOME of the contacts that Wordpress has recorded as abandoning their shopping cart are being pushed into HubSpot.

HubSpot support has recommended creating a workflow that creates an "Abandoned Cart Deal" for each contact, but that doesn't solve the problem of some contacts NOT being pulled into HubSpot at all, so how would I create a deal for a contact that's not there?

Below is my enrollment trigger in workflows.

I also tried creating a workflow in the Ecommerce section of Integrations.

Bottom line, has anyone had this issue of contacts NOT moving to HubSpot from Wordpress or WooCommerce? Is it a Wordpress problem, and they're not being pushed into HS? Or did I make a mistake in HubSpot, and they're not being pulled out of WP?

Thank you!

[PamCotton · Accepted solution]

Hello @EmmaWashington 

Is it the integration provided by MakeWebBetter? I confirmed with our team that the integration they provide is built with our eCommerce Bridge APIs, much like our own Shopify Integration.

However, there may be subtle differences between the two.

The general rule if you are using an integration built with the eCommerce APIs then you should always be prompted to import the data when going through the initial connection process. That's how our own native Shopify integration works and the same functionality is there for our app partners to leverage.

Our recommendation would be If it's provided by MakeWebBetter, their technical support (here) are definitely the best port of call in terms of support as they've built (and maintain) that integration. 

I hope this information helps.

Pam

[EmmaWashington]

Thank you so much Pam! I'll give it a try!

[MCross7]

Hi Emma - did you sort out your issue with the workflow with the MakeWebBetter team? I've contacted them, but they haven't assisted me in any way.