A workflow for when I receive an e-mail?
Sep 18, 2017 10:02 AM
I have created a property called "Waiting On" with 3 values: "Us", "Them", and "Nobody".
When an inbound Contact is created a workflow updates them to "waiting on: us".
When I respond to them, a workflow updates them to "waiting on: them".
I would like them to be updated to "waiting on: us" whenever they respond to an e-mail. I don't see any options in workflows to update a status when we receive an e-mail from a contact. Is this possible?