5th Active List doesn't get saved

[MPlaka]

I've been trying to save a 5th and final Active list, but I get a saving error as shown below:

I don't understand what seems to be the problem... I've tried clearing cookies, opening incognito windows etc, and nothing is working....

[MPlaka]

Hello Neeraj, as I mentioned, I'm trying to create a 5th and final active list... aka I currently have 4 active lists and it doesn't allow me to save a 5th.

[karstenkoehler]

Hi @MPlaka,

Have you potentially created (and deleted) a fifth list before? Sometimes HubSpot doesn't count how many assets you currently have but how many distinct ones you have created over time, even if they have since been deleted.

Best regards!

[MPlaka]

Yes, I did create past active lists that I deleted... What solution would solve this bug though?

[karstenkoehler]

Hi @MPlaka,

I don't think it's a bug if it's by design, unfortunately, and it might actually be by design. HubSpot is trying to get you to upgrade to a paid product after all.

Is there maybe a deleted list still showing up under the Recently deleted tab? If it is, that might be the reason.

Best regards!

[MPlaka]

Yes, but the interesting thing is I converted all active lists to static before deleting them, and so all deleted lists appear as static anyways... Will deleted lists disappear completely after a while? And will that possibly fix this problem..?

[karstenkoehler · Accepted solution]

Hi @MPlaka,

It might potentially but this isn't documented very well. Lists will be deleted permanently after 90 days so that might be when you can create a fifth list. Whatever counting mechanism HubSpot set up in the background, you might have 'confused' it by changing list types and deleting lists.

Generally, HubSpot obviously focuses on its paying customers. Upgrading to a paid subscription will unlock many features and will also give you access to HubSpot support, investigating these issues directly in your portal. If that's an option, I'd recommend reconsidering.

Also, I'd recommend removing the screenshot from your original post as it includes personal data of your contacts. cc @kvlschaefer 

Best regards!

[NeerajTrikha]

Hi @MPlaka , 

There is a very high probablity this is due to limit set by the account type.

If you are on free account you are allowed to create only (5) active lists.  The next level of subscription allows upto 25 active lists.

See this for more details, HubSpot Product & Services Catalog. 

Hope this helps.

Regards,
Neeraj Trikha

Found my comment helpful? Great! Please mark it as a solution to help other community users.