Re-activating my account and certificate

[AnnaKol]

Hi!

My account has previously been de-activated due to inactivity. I still have the email from last year about accomplishing my certification.

When I tried to log in, Hubspot Academy said I had no account, so I had to create it anew, and it no longer has my certificate.

Is there a way to restore that certificate?

Please help! Thanks 🙂

[jennysowyrda]

Hi @AnnaKol,

Your certification should be associated with your email address, not a specific portal. If you create a new account with your email address, you should see the certificate. 

Alternatively, if you would like your portal restored, can you please share your portal ID with me? 

Thanks,
Jenny

[AnnaKol]

Hi  @jennysowyrda, thanks for replying.

Well, I did create a new account with the same email address (otherwise I wouldn't be able to write this message) and I don't see the certificate anywhere. This says no course is completed: http://prntscr.com/lt9iso
Maybe I'm looking in the wrong place? 

I still have the email that says I did pass the exam (http://prntscr.com/lt9jnq)
The account that had the certificate was this:

Hub ID: 4142572; Account: lun.ua, email annyway47@gmail.com

Can you please help?

[jennysowyrda · Accepted solution]

Hi @AnnaKol,

I was able to have your portal restored so you can access your portal again now.

Thanks,

Jenny