Initial ideas from course to use in agencies?
Hi, does anyone have some ideas that they took from the Sales enablement course to use in a marketing agency?
One thing I kept thinking was 'How are we following up with our customers to make sure that they're using our service to get the job done?'
We have weekly and quarterly meetings with each team and the client's Person-of-Contact but I also implemented a satisfaction survey a manager or executive can send on a quarterly basis so that there's a conversation with a 'new face' and not just the regular team.
I'd love to hear some similar ideas or action items you picked up while doing the course!