Can't find my certification?!

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New Contributor

Hi,

I just finished the Social Media exam but I also (like some other people here) have a problem with finding a way to download the certificate.

As soon as I passed the test, the socialmedia-icon with the green tick appeared in the "My Team" area (see first screenshot) and I also got my results via email. 

I put together 3 screenshots, so you can see that I finished everything but there is still no option to download or even view the certificate — it only says "Continue Module", even though I finished every part of it, including the exam.

I would really appreciate your help with solving this! Many thanks in advance!
Best regards

hubspot_exam_fail.jpg

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Community Manager

Hi @Cunami,

 

Can you confirm that you are seeing the same issue in multiple browsers? I can see you've passed the exam on my side (congratulations!), so I want to make sure we get you the certificate.

 

Thanks,
Jenny


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5 Replies
New Contributor

Cunami, A similar thing just happened to me, but then the certification arrived within an hour. 

New Contributor

I waited over night, but still the same. There is no button that says "View verification". I hope some of the admins can solve this or at least send me the certificate via mail, so I can use for my website.

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Community Manager

Hi @Cunami,

 

Can you confirm that you are seeing the same issue in multiple browsers? I can see you've passed the exam on my side (congratulations!), so I want to make sure we get you the certificate.

 

Thanks,
Jenny


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Visitor

Hi,

I passed the inbound marketing certification course and my certification is not to be found. Have been trying to find it since sometime now. 

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Community Manager

Hi @AdityaWarrier7 ,

 

If you're still experiencing this issue, can you please share; 

1. A screenshot of what you see when you search for that certificate under the "tracks" tab 

2. A screenshot of what you see for your user under the "team" tab

3. The email address associated with your certificate

4. A screenshot of any email you got confirming you had passed the exam (if you received this)

 

Thanks,
Jenny


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