Help needed with if/then workflow branches for email campagin

[nava]

I've created a workflow with an if/then branch. If the email is opened, the yes branch will send the next email. However, when tested, I opened the email - and it puts me on the no branch. Here is how it is set up, any ideas? Thanks!

[Anonymous · Accepted solution]

@nava if you were just testing the workflow (using yourself as a test contact), then the workflow ignores the delays, and so you would move down the "no" branch unless you opened the email instantly. The workflow user guide outlines this I believe: https://knowledge.hubspot.com/workflows-user-guide-v2/how-to-test-your-workflow. Hope that helps!