remove captcha or make invisible

SOLVE
bomakalu
Member

Hi there

saw this:

https://product.hubspot.com/blog/quick-guide-invisible-recaptcha

(does this work?)

 

Is there an easy way to remove the captcha as we will lose submissions.?

 

Thanks

 

0 Upvotes
2 Accepted solutions

Accepted Solutions
Tom
Solution
HubSpot Product Team
HubSpot Product Team

Hey @bomakalu If this is in regards to HubSpot forms, you can enable and disable captcha on your forms as much as you like: https://knowledge.hubspot.com/articles/kcs_article/forms/how-do-i-use-captcha-on-my-hubspot-form

 

All HubSpot forms ship with invisible recaptcha, you will still see the recaptcha badge as the bottom of the form, this is a part of invisible recaptcha. The difference is that you won't have to hit the "I am not a robot" button as part of this. 

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Tom
Solution
HubSpot Product Team
HubSpot Product Team

Hey @merylh  this option is still available within all Regular HubSpot forms within all product Tiers. You will find this when you create a Regular HubSpot form > on the Panel on the left of the editor.

 

otherformElements.png

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18 Replies 18
jennysowyrda
Community Manager

Hi @bomakalu,

 

Have you tried implementing this and are encountering a roadblock? Are there specific custom elements on your website that you think would intefere?

 

Additionally, do you mind clarifying your question about losing submissions? If you update your form, then you won't lose submissions. 

 

The more information, screenshots and details you can provide the better the Community can assist.

 

Thank you,
Jenny

0 Upvotes
Tom
Solution
HubSpot Product Team
HubSpot Product Team

Hey @bomakalu If this is in regards to HubSpot forms, you can enable and disable captcha on your forms as much as you like: https://knowledge.hubspot.com/articles/kcs_article/forms/how-do-i-use-captcha-on-my-hubspot-form

 

All HubSpot forms ship with invisible recaptcha, you will still see the recaptcha badge as the bottom of the form, this is a part of invisible recaptcha. The difference is that you won't have to hit the "I am not a robot" button as part of this. 

View solution in original post

merylh
Participant

I have the same problem and cannot see the "Other Form" elements anywhere in the Form editor. The solution must be an older one and I can no longer find an option to disable captcha. To reiterate the issue, I have a simple form to subscribe with an email entry. However when the user tries to subscribe, captcha shows up with the gallery of photos and most people do not bother because of the inconvenience of captcha....that is why Tom mentioned losing subscriptions. Can you please let us know if there is a "current" way of disabling captcha because the article sent is out of date or the options to enable/disable captcha are not available where stated in the solution article.

Tom
Solution
HubSpot Product Team
HubSpot Product Team

Hey @merylh  this option is still available within all Regular HubSpot forms within all product Tiers. You will find this when you create a Regular HubSpot form > on the Panel on the left of the editor.

 

otherformElements.png

View solution in original post

SeanHoward
Member

I also have this problem. In the POPUP form builder there does not appear to be any way to turn off CAPTCHA. Can someone please advise?

0 Upvotes
Tom
HubSpot Product Team
HubSpot Product Team

Hey @SeanHoward at the moment recaptcha will be automatically enabled on any Pop-up form which has a follow up email attached to it. There is currently no way to disable this manually. This will be automatically removed if you remove the follow up email. 

SeanHoward
Member

This totally worked. Thank you!  

EliseBush
Participant

Why can't it be our choice whether to use Captcha? I want to have a follow up email. But I do not want potential clients to be faced with Captcha. Hubspot is throwing a wrench in our lead flow by forcing the use of annoying Captcha. Please make it optional. Thanks!

Elise Bush

Wellsource Designer

Rebecca_Aprao
Contributor

Agree with the comment above - forcing us to have Captcha when follow-up emails are enabled is yet another forceful, frustrating, restricting move. The Captch form doesn't even load on our website, it's a nightmare. 

yidanwang
Contributor

Why is the captcha necessary for the follow-up email for forms? The Captcha broke our DepositFix (Hubspot form with Stripe payment integration)  So we have to turn off the follow-up email to remove the captcha.

But we want to use the follow-up feature.

It will be great if the captcha and follow-up email do not have a dependency relationships. 

Medda
Member

Can you pleaes remove the recaptcha, we still need the follow up emails.

sharonlicari
Community Manager

Hey @Medda 

 

It's not clear to me what is the issue you are having. Could you please advise if you have followed these steps if you are using HubSpot forms? 

 

If this is something you would like to be implemented in the future, I'd suggest adding this idea to our ideas forum

 

Thanks

Sharon


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Medda
Member

It says over here:

"Please note: if your regular form or pop-up form includes a follow-up email, a CAPTCHA will automatically be added to the form. To remove the CAPTCHA from the form, delete the follow-up emails in the Follow-up tab of the form editor.

 

And I want you to remove the auto recaptcha added on forms you use for follow up emails.

I think i suggested it already or someone else did.

 

Well I will wait till one of my collegues are back to see how we gonna proceed.
I heard there same block is made in your backend using your API. Still need to post a recaptcha in backend, which we want to go around somehow.

andrewabogado
Contributor

I echo the concerns of other comments. Please please separate the dependencies of captcha on follow-up emails. Thanks.

Karamanchev
Member

Second please please separate the dependencies of captcha on follow-up emails. Thanks.

Serge4SUITES
Member

I agree. Doesn't make sense to force users/customers to show this Captcha logo. Follow up mail is a basic feature a lot of customers use to nurture leads. You want us to be succesful, right...?

ReneeB
Participant

Has anyone tried this workaround? I am launching a new site and testing every element on my home page for how it affects page speed.  I need to get captcha off my home page for that reason.  I wondered if creating a follow-up email via a workflow would help me get past the captcha on the pop-up form.  Additionally, I was thinking of embedding the form code in my own popup modal so that I could better control the load on the popup to come after everything else on the page has loaded so that I could extract the pop-up from my page load.

 

0 Upvotes
Kidomu
HubSpot Employee

Hello all, 

Kirsten here from Support ( I came across this thread while checking another matter).  It is not currently possible to use the follow-up email feature within the form editor without enabling CAPTCHA on the form as it safeguards email deliverability (the CAPTCHA is needed so emails are not sent for bot submissions). 

For accounts with Marketing Hub Pro/Enterprise, the workaround would indeed be to create a separate follow-up email and to send it using a workflow. 

Best,

Kirsten