Lead Capture Tools

JGelardi
Member

"Forms tool access has been suspended while we carry out some checks." for more than 3 weeks

SOLVE

Was requested to submit some documents as our forms tool had been suspended. I haven't heard anything after 3 weeks, and we have now launched a new website that I cannot optimise our form for. Message: "Your forms tool access has been suspended while we carry out some checks."

0 Upvotes
1 Accepted solution
PamCotton
Solution
Community Manager
Community Manager

"Forms tool access has been suspended while we carry out some checks." for more than 3 weeks

SOLVE

Hello @JGelardi,

 

Just wanted to update you that you should be all set to use your forms! 

 

Kindly,

Pam

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6 Replies 6
lsyanseke
Contributor

"Forms tool access has been suspended while we carry out some checks." for more than 3 weeks

SOLVE

Did you get the suspension querry resolved? What was the reason for the suspension?

0 Upvotes
lsyanseke
Contributor

"Forms tool access has been suspended while we carry out some checks." for more than 3 weeks

SOLVE

@Ben_M I like your response. 

 

However, I have found that I have three client accounts that got suspended after importing contacts.

 

If the suspension cannot be lifted after moving to a paid plan, how does opening a new account solve the problem?

 

If a new account, less than 3 weeks old, can be suspended after importing contacts, what can be the main issue?

0 Upvotes
PamCotton
Solution
Community Manager
Community Manager

"Forms tool access has been suspended while we carry out some checks." for more than 3 weeks

SOLVE

Hello @JGelardi,

 

Just wanted to update you that you should be all set to use your forms! 

 

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




Ben_M
Key Advisor

"Forms tool access has been suspended while we carry out some checks." for more than 3 weeks

SOLVE

Unfortunately, the only support options are on the paid plans and these forums, while occassionally monitored by Hubspot are not the place to get official support.  If you are on a free plan, I fear that the issue you are facing with forms may be unable to be resolved similar to an email banning.  On the free plans they are extremely strict and once an account is locked it is impossible to get the account unlocked even if you move to a paid plan. I believe they usually recommend setting up a new account even at that point.  

0 Upvotes
Ben_M
Key Advisor

"Forms tool access has been suspended while we carry out some checks." for more than 3 weeks

SOLVE

I would submit a ticket or call your account manager to see what is going on.

0 Upvotes
JGelardi
Member

"Forms tool access has been suspended while we carry out some checks." for more than 3 weeks

SOLVE

I already contacted support and they told me to post on here as we are on a free plan currently.

0 Upvotes