onFormSubmit firing more times than their are form submissions

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Occasional Contributor

Hi there,

 

We are currently running an ad campaign and trying to track submissions for that ad campaign with third party tools (Facebook, DoubleClick).

 

I added the tracking code into the onFormSubmit callback function so that it should fire and send data to the tracking tools.

 

However, when I look in the analytics of the tools (Facebook specifically), I see far more conversions than I do actual form submissions. I see 21 conversions in Facebook but in HubSpot I only see 3 form submissions attached to 3 contacts.

 

Anyone have any ideas what would be happening and how I can possibly troubleshoot it?

 

Thanks

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Occasional Contributor

Hi Jenny,

I actually did figure out the issue and it is posted here.

https://community.hubspot.com/t5/APIs-Integrations/onFormSubmit-tracking-not-matching-actual-form-su...

 

Thanks

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Community Manager

Hi @samtherobot,

 

Without looking at the form and the page it is on, it's hard to investigate this matter. Have you reached out to HubSpot technical support regarding this? As the issue is specific to your page, it may be best to partner with them directly.

 

Thank you,
Jenny


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Occasional Contributor

Hi Jenny,

I actually did figure out the issue and it is posted here.

https://community.hubspot.com/t5/APIs-Integrations/onFormSubmit-tracking-not-matching-actual-form-su...

 

Thanks

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0 Upvotes