Lead Capture Tools

gazza01
Member

form does not submit

Hi,

 

Ive just setup hubspot and using it on our wordpress site. Plugin works great and we have got the chat function working within a few minutes. the issue we having is with a pop up form. we have published it and it works great live on the site until you try hit the submit option. it keeps giving the error

 

Sorry, something went wrong and the form was not submitted. Please try again later

 

have i missed a step?

 

thx

KK.

 

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6 Replies 6
jackcoldrick
HubSpot Employee
HubSpot Employee

form does not submit

Hey @gazza01,

 

Would you mind sending me the link to the form in question so I could take a look? I've seen this happen for various reasons in the past. I'm confident if I can look at the form on the page it's embedded on I'll be able to figure it out for you! 

 

Kind regards,

Jack

Jack Coldrick
Solutions Engineer @ HubSpot
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KThomas93
Member

form does not submit

@jackcoldrick I'm currently having the same issue. Do you mind sharing possible solutions?

https://www.trillianthealth.com/company/blog

0 Upvotes
gazza01
Member

form does not submit

Thx!

 

Heres the link https://ralliton.com/

 

I tried it without the captcha as i noticed it didnt give me the checkbox but same result.

0 Upvotes
gazza01
Member

form does not submit

@jackcoldrick  the popup

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jackcoldrick
HubSpot Employee
HubSpot Employee

form does not submit

Thanks @gazza01 and to confirm - is it the form that pops up or is it located in another part of that page? 

Jack Coldrick
Solutions Engineer @ HubSpot
Add me on LinkedIn
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gazza01
Member

form does not submit

Working perfectly now. Thank you

Do i need to do anything with creating new forms?

Thx
Kyriacos
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