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  • jleow on July 29, 2021
    0 Replies
    When troubleshooting forms, we often recommend using an incognito or private window to test the form submission: Use an incognito window in Chrome Use a private window in Firefox Many of HubSpot’s form features depend on id...
  • juusui on July 29, 2021
    1 Replies
    We have a weekly live webinar that happens at the same time each week - Wednesday at 10am Pacfiic time. We want to create a sign up form that provides the option of choosing an attendance time within a four week period. The challenge is creating a f...
    Most Valuable Member
    July 29, 2021 21:41
    Hi @juusui , I'd love for someone else to prove me wrong here but as far as I know this is currently not possible – at least without custom de...
  • Sangeetha on July 28, 2021
    1 Replies
    I’m using Hubspot free CRM. When somebody fills “Form A", Hubspot forms report shows that he/she has also filled “Form B”. But actually, they haven’t filled “Form B”. Facing this issue in both Hubspot & Non-Hubspot forms. Please help me out to ...
    Community Manager
    July 29, 2021 06:31
    Hi @Sangeetha , Thank you for reaching out to the Community! To be able to help you better, I would like to ask you for some additional inform...
  • MCramer on July 27, 2021
    4 Replies
    hi, Our client can't see the (embedded) form we made for a landingpage on his iPad (ios version 13.6.1). T he form is displaying correctly on other browsers (we tested in Chrome, Edge, FireFox etc) and on mobiles and an other iPad (we don't...
    July 27, 2021 08:14
    I'm going to check GTM. I'll let you know if this was the solution 🙂 thanks for now
  • GergoToth on July 27, 2021
    3 Replies
    Hi, There is a problem that data is not being transferred from GravityForms to Hubspot. The feed is set, and there is a fill between the gravity entries. What's the problem with not seeing data in Hubspot?
    Community Manager
    July 29, 2021 19:58
    I see, in that case the best next step would be reaching out to the Gravity Form directly so they can dig in further. If you get this resolved with t...
  • Solved
    AZander on July 27, 2021
    6 Replies
    Hi everyone, We'd like to launch an eBook and people have to submit their contacts to receive it. After doing so, they should receive an follow up email including a download link. What I did so far: I created an ebook sign-up form, which sits on...
    July 30, 2021 07:56
    Thanks that makes it clearer 🙂
  • AshleighAM on July 26, 2021
    1 Replies
    Hi HubSpot Community! I am trying to find a way to see the differential of form submissions by device type (mobile or desktop). In evaluating our marketing spend, we have always thought that desktop is our priority (specific to my organization),...
    Key Advisor
    July 26, 2021 08:07
    Hi @AshleighAM - I don't believe this is specifically possible with Hubspot analytics to my knowledge, but you should be able to do this with web a...
  • 02941 on July 24, 2021
    3 Replies
    Hi, I have added hubspot form in the homepage of my website. Form is not working in all browsers, devices and may be regions. http://killgan.com this is the url of my website. I have installed tracking code but still not working. Form is wor...
    July 27, 2021 06:27
    After Clearing cache and cookies it is not displaying in my pc too.
  • Kashish_Garg on July 22, 2021
    4 Replies
    Hi, I want to create a follow-up mail for a webinar form (soon after they register). Can I insert a personalized token in the mail because I could not find it anywhere while creating the mail? Ps. We have a starter package.
    Recognized Expert | Platinum Partner
    July 23, 2021 05:52
    Thanks for sharing that, @karstenkoehler ! I wasn't aware of that functionality.
  • Solved
    DanielHird on July 22, 2021
    2 Replies
    Hi, Within a form, we removed an event date yesterday (session was full), but the following day, we've recieved 2 form submissions for that removed date. I'm assuming what has happened is the opened the form yesterday morning, but didn't submit it...
    July 23, 2021 04:11
    Hi Karsten, Yes, while it was a colleague (not me) who made the changes, I checked and they had been published. I think the "unlikely but possible" ...
  • CWilhelm on July 21, 2021
    1 Replies
    Hello, We are currently using Ninja Forms for a client's WordPress site, we installed the HubSpot plugin so that it could catch the Ninja Forms submissions and email us as a backup/double-check for each submission in case that there was an issue...
    Community Manager
    July 22, 2021 06:13
    Hi @CWilhelm , Thank you for reaching out to the Community! I wanted to share this Community thread with you and second my colleague'...
  • MarkCCC on July 21, 2021
    4 Replies
    Hi everyone, After strolling through a lot of the posts already to try to find a solution to my problem, i couldn't and hope someone can help please as I am not very technical at all. Feels like the issue is to do with either HTML code or my websi...
    July 22, 2021 22:36
    thanks @tjoyce for the explanation but appreciated if someone can take a look at the embedded code below and advise how to get around the iframe wi...
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