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Solved
wrwr1 on November 05, 2025
Using Hubspot's native SMS tool, can people subscribe to text messages using a keyword. E.g. Text SUBSCRIBE to 888-888-8888.
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
November 06, 2025 00:27
Hi @wrwr1 , Yes, this documentation outlines the options: https://knowledge.hubspot.com/sms/collect-and-manage-consent-to-send-sms-messages ...read more
Solved
RDiaz4 on January 30, 2025
Hi everyone, Does anyone know if there is a way to do A/B testing on SMS for Hubspot? Trying to find what kind of messaging works best for our leads. Thanks!
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 31, 2025 00:25
Hi @RDiaz4 , No, there is no dedicated A/B test feature for SMS in HubSpot. You could however request that feature in the HubSpot Ideas sectio...read more
Solved
SPoulsen on March 28, 2024
Is there a way for customers to opt-in to SMS via a form? When I try to push them through a workflow after filling out the phone number field asking them to opt in to SMS by using one of the keywords, it just says it cannot send the message because read more
0 upvote
4 Replies
Accepted solution
Contributor
August 01, 2024 19:19
Just adding since I had the same question recently -- looks like the feature has been updated. Via customer support: "it is indeed possible to opt...read more
Solved
EShoemake on February 14, 2024
Can anyone explain why there is such a variance in SMS character counts when using emojis? I understand that emojis and special characters use more characters than standard letters, but the available character count per segment reduces when they are read more
0 upvote
4 Replies
Accepted solution
HubSpot Employee
February 15, 2024 07:40
@EShoemake based on the knowledge base article @BérangèreL shared, it sounds like you can still send longer messages to your contacts, the segmen...read more
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