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mikkelkumler on August 26, 2024
Hi, I've tried to create a chatbot for collecting information from our website visitors, which shall serve as an alternative for the traditional contact form for lead capture. Basically I want the collected information to go to our sales tea read more
0 upvote
2 Replies
Participant
August 27, 2024 04:18
Hi, @karstenkoehler Thank you for the quick reply! I've just gone throughly through the list and there were some minor adjustments to make...read more
Solved
ClaraToledo on January 11, 2024
Hi all! We have a pop-up on our website that collects contact information (name, e-mail, number of monthly shipment orders and phone number) and directs the lead to a whatsapp link, to message a number that is connected to our inbox. Trouble read more
0 upvote
2 Replies
Accepted solution
Thought Leader | Platinum Partner
January 12, 2024 06:43
Hey @ClaraToledo I would imagine the issue here is that the whatsapp inbox message doesn't have an email. HubSpot only associates contact record...read more
Solved
MSamir2 on December 17, 2023
We are trying to use Hubspot forms as the one and only source from which we intend to receive customer requests That said, we would still require connecting a team email address in order for the team to be able to reply on the raised request for read more
Accepted solution
Hall of Famer
December 18, 2023 14:42
@MSamir2 to prevent non-form submission emails from arriving in the conversation inbox, my suggestion would be to configure a dedicated team email ...read more
Solved
imjames on February 14, 2023
Can we somehow obtain the contact information from users who chatted with us on our website via Hubspot?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
February 15, 2023 00:20
Hi @imjames , Yes, if you're referring to the live chat, than you can capture the email address before a conversation, allowing the employee t...read more
Solved
Edyta7510 on July 11, 2022
Hi All, I have enabled a bot on our website that pushes visitors to certain pages to download a whitepaper (they do it from a landing page). For the contacts that converted on the landing page, there is absolutely no bot-related activity registe read more
Accepted solution
Hall of Famer
July 12, 2022 17:53
@Edyta7510 There are a few ways you can do this - either through creating a list, running a workflow or building a report. Either way, you would u...read more
Solved
kaitlynwells on July 06, 2022
Hi all, I am hoping someone can help me figure this out. I have created a chatflow that essentially mimics a progressive demo request form. Ultimately depending on the quick reply responses from a user, we will route information to different teams. read more
1 upvote
2 Replies
Accepted solution
Hall of Famer
July 07, 2022 21:42
@kaitlynwells I have a suggestion that might help! Instead of trying to send the chat to two different workflows, you can assign properties to...read more
Solved
Brak87 on October 29, 2019
Why can't I connect my existing marketing forms to the conversations inbox? This seems like such a basic function. I don't want to add a service form, I don't have any. I just want to connect my existing marketing forms to the conversations inbox. I read more
1 upvote
4 Replies
Accepted solution
HubSpot Product Team
November 19, 2019 15:40
Hi everyone, my name is Cambria - I'm a Product Manager on the Conversations team. Thank you to everyone who has upvoted this idea, shared your use c...read more
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