Hi, I've tried to create a chatbot for collecting information from our website visitors, which shall serve as an alternative for the traditional contact form for lead capture. Basically I want the collected information to go to our sales tea read more
Hi all! We have a pop-up on our website that collects contact information (name, e-mail, number of monthly shipment orders and phone number) and directs the lead to a whatsapp link, to message a number that is connected to our inbox. Trouble read more
Hey @ClaraToledo I would imagine the issue here is that the whatsapp inbox message doesn't have an email.
HubSpot only associates contact record...read more
We are trying to use Hubspot forms as the one and only source from which we intend to receive customer requests That said, we would still require connecting a team email address in order for the team to be able to reply on the raised request for read more
@MSamir2 to prevent non-form submission emails from arriving in the conversation inbox, my suggestion would be to configure a dedicated team email ...read more
Hi @imjames ,
Yes, if you're referring to the live chat, than you can capture the email address before a conversation, allowing the employee t...read more
Hi All, I have enabled a bot on our website that pushes visitors to certain pages to download a whitepaper (they do it from a landing page). For the contacts that converted on the landing page, there is absolutely no bot-related activity registe read more
@Edyta7510 There are a few ways you can do this - either through creating a list, running a workflow or building a report. Either way, you would u...read more
Hi all, I am hoping someone can help me figure this out. I have created a chatflow that essentially mimics a progressive demo request form. Ultimately depending on the quick reply responses from a user, we will route information to different teams. read more
@kaitlynwells I have a suggestion that might help! Instead of trying to send the chat to two different workflows, you can assign properties to...read more
Why can't I connect my existing marketing forms to the conversations inbox? This seems like such a basic function. I don't want to add a service form, I don't have any. I just want to connect my existing marketing forms to the conversations inbox. I read more
Hi everyone, my name is Cambria - I'm a Product Manager on the Conversations team. Thank you to everyone who has upvoted this idea, shared your use c...read more