JavaScript must be installed and enabled to use these boards. Your browser appears to have JavaScript disabled or does not support JavaScript. Please refer to your browser's help file to determine how to enable JavaScript.

Lead Capture Tools

Search Lead Capture Tools for solutions or ask a question

Solved

gdooley on August 25, 2017

Collected forms not pulling in full phone number. Suggestions?

I have a couple of contact forms on our website which include an optional phone number in the following format: (###) ### #### However, when this form is collected by HubSpot and a contact record is created, the phone number is missing the area read more

Reply Collected Form Fields Collected Forms Contacts

0 upvote

5 Replies

Accepted Solution

edjusten

HubSpot Employee

August 28, 2017 15:26

Hi @gdooley . The best bet here is if you can format the Squarespace form to input the number into one field. If not, I'm almost certain a single...read more

Solved

Dmitrij on March 20, 2017

Is it possible to identify collected forms by ID instead of CSS selector

I use Contact Form 7 on my WordPress website to collect data. Contact forms differ by ID but have the same CSS selector. Thus, I have data from different events in the same form. Is it possible to customize the tool to identify collected forms by ID read more

Reply Collected Forms

0 upvote

1 Reply

Accepted Solution

nicolebrenner

HubSpot Employee

June 02, 2017 14:17

Hey @Dmitrij , Thanks for the question! This feature is not currently possible in HubSpot, but you can search, vote for or post this as a feature ...read more

Solved

AbbeyFMO on February 28, 2017

Can 'Collected Forms' work with my AJAX form?

We recently relaunched our website in a custom CMS (Umbraco). We're custom building our forms. I'm testing the Collected Forms feature, and most of our forms are picked up just fine, but one form is not. It's a form I had trouble tracking with G read more

Reply Collected Forms Forms Landing Pages Website Pages

0 upvote

1 Reply

Accepted Solution

roisinkirby

HubSpot Product Team

March 16, 2017 06:24

Hey @AbbeyFMO I'd reccommend submitting this query to the HubSpot Developers Forum , where our community of HubSpot and partner engineers will be ...read more

Solved

vbv3515 on February 21, 2017

How to connect collected forms fields to single contact property?

Is it possible to combine/merge the collected form fields to a single proerpty in hubspot contact? Form fields are name, email, comments,phone type etc. I am aware that each field can be mapped to its own property in workflows but is it possible read more

Reply Collected Forms

0 upvote

3 Replies

Accepted Solution

MayPascaud

HubSpot Alumni

February 22, 2017 15:21

Hi @vbv3515 , thanks for reaching out! At this time, it is not possible to combine Collected Forms fields into a single HubSpot property. ...read more

Solved

erick0911 on February 17, 2017

Collected Forms not capturing data (using Mail Munch)

I entered the Collected Forms but it is not capturing them. Any advice? Also, is there a way to integrate my social media paid adds?

Reply Account Collected Forms Settings Website Pages Workflows

0 upvote

7 Replies

Accepted Solution

BrettLanguirand

HubSpot Employee

February 21, 2017 11:43

Hello @erick0911 , Your form is in an iFrame, which collected forms cannot scrape. Some common reasons why the tool would not be abl...read more

Solved

gregory on February 06, 2017

Webform data is not added completely in Contacts record

Hi, A few weeks ago I started with HubSpot, and I really like it! But, I am struggling with this strange issue. First of all some information about my environment: Webshop runs on Wordpress 4.7.2; Form in use is Contact Form 7 (vers read more

Reply Collected Forms

0 upvote

9 Replies

Accepted Solution

BrettLanguirand

HubSpot Employee

February 09, 2017 08:41

Hi @gregory , Contacts are not being deleted when the form is submitted. Because of cookies in your browser, your test form submission...read more

Solved

Kinamatics on February 02, 2017

Missing some leads in collected forms

We are using the hubspot tracking code to track the leads from our 2 forms contact & download. Though everything is working great but we found some leads which are in our system but not available in hubspot collected forms. Is there somethi read more

Reply Collected Forms Contacts Forms Lists

0 upvote

14 Replies

Accepted Solution

MayPascaud

HubSpot Alumni

February 16, 2017 11:11

@Kinamatics thank you very much for that example. I was able to look into the form in question , and I have some more information on why the Colle...read more

Solved

soleson on January 24, 2017

Multi-Level Dependent Form Fields

I'm looking for a way to ask a question that is 3 levels deep. What is the Topic? (Single Select) What is the Sub-Topic? (Single Select) What is the issue? (List of Checkboxes) I've attempted to resolve this with dependent form fields, but read more

Reply Collected Forms

22 upvotes

5 Replies

Accepted Solution

MayPascaud

HubSpot Alumni

January 24, 2017 15:55

Hi @soleson , At this time, it is only possible to add 2 dependancy levels to HubSpot forms - the tool does not support 3 levels of dependenci...read more

Solved

LTParis on January 21, 2017

No emails for two weeks

For some reason for the past couple weeks I have been getting no emails from HubSpot. 1/5/17 was the last one generated but I've had forms filled since. I have a modal form on my WordPress site I've been using for a long time. But for some reason Hu read more

Reply Collected Forms

0 upvote

8 Replies

Accepted Solution

roisinkirby

HubSpot Product Team

January 26, 2017 06:18

Hey @LTParis I can confirm e are experiencing an issue that’s causing delays in Lead Flow and Collected Form submission notification emails bei...read more

Solved

Sarfraz on January 18, 2017

Collected Forms tool not collecting data from my website form

Hi, I just added the java script as instructed, but still the tool is not able to collect data from my website form. I have gone through all the information at this link https://knowledge.hubspot.com/articles/kcs_article/collected-forms/how-do-i-u read more

Reply Collected Forms

0 upvote

2 Replies

Accepted Solution

BrettLanguirand

HubSpot Employee

January 18, 2017 13:20

Hello @Sarfraz , Welcome to the Hubspot Community and thank you for your question. I looked at the page source of the website page that ...read more

Solved

scis on January 17, 2017

WordPress Fast Secure Contact form doesn't work with HubSpot

WordPress Fast Secure Contact form is listed on the HubSpot website as one of the contact forms that is supported by HubSpot, however I can't get it to work with HubSpot. We were using Contact Form 7 on our WordPress website and it worked with the H read more

Reply Collected Forms

0 upvote

4 Replies

Accepted Solution

relabidin

HubSpot Alumni

January 18, 2017 13:35

Thank you for sending this over. It appears that you have some other JavaScript event listeners bound to the submit button of your form. HubSpot also...read more

Solved

Femi_Sonuga on January 16, 2017

WP Tracking Code Error "net::ERR_SPDY_INADEQUATE_TRANSPORT_SECURITY"

Hello All, I'm evaluating HubsSpot Free and have installed the HS Tracking Code on my WP site. The tracking code is not firing correctly and I get 2 error messages when I use the "Inspect" method to check it. The error message is shown in the subje read more

Reply Calls-to-Action Collected Forms Lead Flows Lead Scoring

0 upvote

2 Replies

Accepted Solution

MayPascaud

HubSpot Alumni

January 17, 2017 12:29

Hi @Femi_Sonuga , thanks for your question! Before digging into this, I'd like to check on a couple of things: Is the only indication of...read more