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  • Solved
    KSkala on October 18, 2021
    1 Replies
    I'm creating a chat bot and part of the flow is an option to download a case study. I'd like to capture their name and email and then add that info to a list that automatically sends an email with the case study. Is this possible to do inside a chat...
    October 18, 2021 13:30
    Hi @KSkala . I don't see a way to do this directly through the chatbot. However,my thought for sending the email with the casestudy is to create a w...
  • ARookA on October 04, 2021
    2 Replies
    Is it possible to build the chat function into an (automatic) e-mail?
    October 06, 2021 05:26
    Hi Pam, Of course. We want to send an e-mail to customers via marketing -> e-mail if they have made an offer request. Below the mailing, the...
  • Solved
    tnhsaesop on July 03, 2021
    1 Replies
    I was wondering if there was a way to play a sound when the Hubspot chat prompt appears. I know Drift and some other chat provdiders will play a sound that calls attention to the chat prompt when it opens. I was hoping to be able to do the same th...
    Hall of Famer
    July 03, 2021 23:16
    Hi @tnhsaesop , This is not possible at this stage, unfortunately. Another user has already requested this in the HubSpot Ideas section of the...
  • Solved
    DBiggs on May 14, 2021
    2 Replies
    I have set up the chat bot on our website and am one of the managers of the inbox. I am currently shown on our website when the chat is opened. How do I change the initial person who is shown without deleting myself completely from the inbox. I st...
    May 14, 2021 02:16
    Great. Thank you. All sorted.
  • Simond0BCS on April 13, 2021
    1 Replies
    Hi, I'm wondering if anyone has any experience or recommendations for making the live chat functionality fully accessible for disabled users? Our web team demands that we make our site fully accessible so don't want to include the live chat func...
    Community Manager
    April 14, 2021 09:09
    Hello @Simond0BCS , could you please provide us more details on our goal? You would like disabled HubSpot Users to access your chat in HubSpot or on...
  • AntoineC on March 04, 2021
    2 Replies
    Hi, The chat is not displayed on my Worpress site. However I did everything. Can anyone help me please ? I asked the online Hubspot chat but they couldn't find out what was the problem. Here's my website : https://monclubformation.com/ T...
    March 04, 2021 05:28
    Hi and thanks for your answer. Yes I did 👌
  • mainespotter on February 12, 2021
    1 Replies
    There's a strange issue which we've encountered with the chat popups on an iPhone 6, iPhone 11, and iPhone 12... but does NOT happen on Android phones. When a chat popup opens on the iPhones, a click on the "x" to close actually makes it go full sc...
    Community Manager
    February 15, 2021 01:55
    Hi @mainespotter Thank you for reaching out! Could you please share the URL where your chat is set up? Thanks Sharon
  • Solved
    JDCharnell on February 10, 2021
    2 Replies
    For instance, so I have a chatbot for landing page A. It's designed to be specific to that one landing page. I also have a "catch-all" chatbot for articles, the homepage, etc. Would the "catch-all" chatbot appear over the specific chatbot, w...
    Participant | Partner
    February 10, 2021 11:02
    Thank you so much. That's one of those things I was completely blind to until you pointed it out.
  • KrzysztofHendze on November 30, 2020
    1 Replies
    I want to create an option to sign in to the newsletter via chatbot. I know there is this block "email subscription" but we need to collect two agreements to match our newsletter form. What is the best way to do it? I know there's no "required" opt...
    HubSpot Alumni
    December 01, 2020 00:33
    Hi @KrzysztofHendze , Thanks for reaching out. I want to tag in some subject matter experts to see if they have any suggestions. Hi @EmmaWashing...
  • Solved
    jawhalen1 on October 27, 2020
    2 Replies
    I am looking to prevent the "Chat Bubble" from appearing on certain pages/posts in WordPress. It seems like there should be some "hook" for this - but it's not clear. I ready this doc (but still not directly answered): https://legacydocs.hubsp...
    October 31, 2020 08:43
    Thanks Tiphaine! That was indeed the information I needed. -James
  • shashimaurya on November 09, 2019
    1 Replies
    Hey folks! I'm starting a reactivation campaign and would like to include a "Chat with Us!" CTA to help users connect with us in real time. This CTA would either - 1. Open a chat pop-up in a new tab on the browser 2. Open a maximized win...
    Community Manager
    November 11, 2019 21:00
    Hi @shashimaurya , Thank you for reaching out to HubSpot Community. HubSpot chatflow is a feature you will want to implement into your pag...
  • raphaelromao on February 18, 2019
    1 Replies
    Hello Community, I am facing a problem and would like your help for this help. I need to integrate when a new contact responds to the hubspot chat he does an email shot through Zapier. But the Zapier trigger only works when registering t...
    Community Manager
    March 01, 2019 12:28
    Hi @raphaelromao , Can you please provide additonal information? If you can share what your zap is, where the break down is, and whether this ...
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