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STHansen on November 09, 2022
I want to change the initial logo on my chat option to our new logo: https://3dactions.com/ I have had a conversation with an employee and looked all around the internet, but no where shows how to do this. I have added logo read more
0 upvote
5 Replies
Community Manager
November 14, 2022 11:58
Awesome, I'm glad it worked! 🙂
kaitlynwells on July 06, 2022
Hi all, I am hoping someone can help me figure this out. I have created a chatflow that essentially mimics a progressive demo request form. Ultimately depending on the quick reply responses from a user, we will route information to different teams. read more
0 upvote
2 Replies
Contributor
July 08, 2022 07:22
Thank you, I had been doing this already on the product selection. I ended up adding more properties to divert what I needed into another if/then bra...read more
cvazink on March 09, 2022
Hello! I am a HubSpot partner trying to set a chatbot live on a client's website and it's only appearing when I'm logged into wpadmin. The tracking code is definitely installed and working in terms of picking up analytics, and the chat will show up read more
0 upvote
2 Replies
Member
March 14, 2022 17:39
Just had the same issue. For anyone wondering you need to clear your cache on Wordpress. That fixes this 🙂
Solved
SCaballero on March 03, 2022
Hi everyone ! I have been using the chatbot for one of the facebook pages that I manage, and I would like to use a chatbot for another facebook page that I manage and that I just integrated to HubSpot, they belong to the same brand just differen read more
0 upvote
1 Reply
Accepted Solution
Community Manager
March 04, 2022 01:17
Hi @SCaballero Thank you for reaching out! This is not possible at this stage within HubSpot, I'd recommend upvoting this Idea in o...read more
Solved
AStryker on December 17, 2021
Hi! So I've got a live chat option and a chatbot. The goal is for live chat to be "available" only during office hours, then for the automatic chatbot to turn on once the live chat is unavailable / after office hours. Would that be possible? My read more
0 upvote
1 Reply
Accepted Solution
Guide | Diamond Partner
December 19, 2021 21:18
Hi @AStryker , Unfortunately, it is not possible to have live chat to be "available" only during office hours, then for the automatic chatbot ...read more
Solved
KSkala on October 18, 2021
I'm creating a chat bot and part of the flow is an option to download a case study. I'd like to capture their name and email and then add that info to a list that automatically sends an email with the case study. Is this possible to do inside a chat read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
October 18, 2021 13:30
Hi @KSkala . I don't see a way to do this directly through the chatbot. However,my thought for sending the email with the casestudy is to create a w...read more
ARookA on October 04, 2021
Is it possible to build the chat function into an (automatic) e-mail?
1 upvote
2 Replies
Member
October 06, 2021 05:26
Hi Pam, Of course. We want to send an e-mail to customers via marketing -> e-mail if they have made an offer request. Below the mailing, the...read more
Solved
tnhsaesop on July 03, 2021
I was wondering if there was a way to play a sound when the Hubspot chat prompt appears. I know Drift and some other chat provdiders will play a sound that calls attention to the chat prompt when it opens. I was hoping to be able to do the same th read more
2 upvotes
1 Reply
Accepted Solution
Hall of Famer | Partner
July 03, 2021 23:16
Hi @tnhsaesop , This is not possible at this stage, unfortunately. Another user has already requested this in the HubSpot Ideas section of the...read more
Solved
DBiggs on May 14, 2021
I have set up the chat bot on our website and am one of the managers of the inbox. I am currently shown on our website when the chat is opened. How do I change the initial person who is shown without deleting myself completely from the inbox. I st read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
May 14, 2021 02:15
Hi @DBiggs , When you navigate to Menu > Conversations > Chatflows and edit your Live chat , switch to the Display tab. In the ...read more
Simond0BCS on April 13, 2021
Hi, I'm wondering if anyone has any experience or recommendations for making the live chat functionality fully accessible for disabled users? Our web team demands that we make our site fully accessible so don't want to include the live chat func read more
0 upvote
1 Reply
Community Manager
April 14, 2021 09:09
Hello @Simond0BCS , could you please provide us more details on our goal? You would like disabled HubSpot Users to access your chat in HubSpot or on...read more
AntoineC on March 04, 2021
Hi, The chat is not displayed on my Worpress site. However I did everything. Can anyone help me please ? I asked the online Hubspot chat but they couldn't find out what was the problem. Here's my website : https://monclubformation.com/ T read more
0 upvote
2 Replies
Member
March 04, 2021 05:28
Hi and thanks for your answer. Yes I did 👌
mainespotter on February 12, 2021
There's a strange issue which we've encountered with the chat popups on an iPhone 6, iPhone 11, and iPhone 12... but does NOT happen on Android phones. When a chat popup opens on the iPhones, a click on the "x" to close actually makes it go full sc read more
0 upvote
1 Reply
Community Manager
February 15, 2021 01:55
Hi @mainespotter Thank you for reaching out! Could you please share the URL where your chat is set up? Thanks Sharon
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