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patrickmcguire on July 30, 2023
Hello friends. I need some help. Fast. I have left this too long. I use WordPress on HostGator hosting, using OptimizePress for all my marketing pages. I have installed Hubspot All-In-One Plugin. Mainly for the LiveChat feature. I will e read more
0 upvote
9 Replies
Accepted Solution
July 31, 2023 11:05
NOTE: SOLUTION FOR ANYONE USING OPTIMIZEPRESS (OP3) WORDPRESS with HUBSPOT LIVE CHAT. (even if you installed the hubspot WP plugin) You MUST a...read more
FranPiedra on June 09, 2023
Hi community! We are having an issue with the chatflow on Facebook Messenger. One of the steps is a property that has two options (so on the Messenger interface, both options pop up as buttons to select). When you click on one of them, the bot autom read more
0 upvote
2 Replies
June 14, 2023 10:11
Hi Kristen, thank you so much for reaching out! I checked the auto-reply settings and turned them all off (the picture was taken before turning t...read more
DJohnson4 on June 06, 2023
Hi, I am currently using a lead generation chatbot on my website, and I have set up a specific goal in Google Analytics to track its performance. However, I recently discovered that the goal can only be triggered when the chatbot starts and ends read more
Accepted Solution
Top Contributor | Elite Partner
June 06, 2023 14:58
Hi @DJohnson4 , here's an idea for a different approach. Instead of having one large chatflow with numerous branches, consider dividing your chatfl...read more
b_quadrat on February 17, 2023
Hi there, I'm wondering if there is a way to transfer shopify chat conversations from the inbox channel to HubSpot? When a user chats with us via the shopify inbox app, a new customer gets created in shopify. This customer then gets transfered to read more
0 upvote
1 Reply
Community Manager
February 20, 2023 10:57
Hi @b_quadrat , hope you are doing well! After doing some more research, I can confirm that at the moment you can only sync customers, orders ...read more
STHansen on November 09, 2022
I want to change the initial logo on my chat option to our new logo: https://3dactions.com/ I have had a conversation with an employee and looked all around the internet, but no where shows how to do this. I have added logo read more
0 upvote
5 Replies
Community Manager
November 14, 2022 14:58
Awesome, I'm glad it worked! 🙂
kaitlynwells on July 06, 2022
Hi all, I am hoping someone can help me figure this out. I have created a chatflow that essentially mimics a progressive demo request form. Ultimately depending on the quick reply responses from a user, we will route information to different teams. read more
1 upvote
2 Replies
July 08, 2022 10:22
Thank you, I had been doing this already on the product selection. I ended up adding more properties to divert what I needed into another if/then bra...read more
cvazink on March 09, 2022
Hello! I am a HubSpot partner trying to set a chatbot live on a client's website and it's only appearing when I'm logged into wpadmin. The tracking code is definitely installed and working in terms of picking up analytics, and the chat will show up read more
0 upvote
3 Replies
July 07, 2023 04:36
Hi, I have a similar problem, this is the information about the website, I'm using WordPress with Elementor , and the problem is on the cache plugin...read more
SCaballero on March 03, 2022
Hi everyone ! I have been using the chatbot for one of the facebook pages that I manage, and I would like to use a chatbot for another facebook page that I manage and that I just integrated to HubSpot, they belong to the same brand just differen read more
0 upvote
1 Reply
Accepted Solution
Community Manager
March 04, 2022 04:17
Hi @SCaballero Thank you for reaching out! This is not possible at this stage within HubSpot, I'd recommend upvoting this Idea in o...read more
AStryker on December 17, 2021
Hi! So I've got a live chat option and a chatbot. The goal is for live chat to be "available" only during office hours, then for the automatic chatbot to turn on once the live chat is unavailable / after office hours. Would that be possible? My read more
0 upvote
1 Reply
Accepted Solution
Guide | Diamond Partner
December 20, 2021 00:18
Hi @AStryker , Unfortunately, it is not possible to have live chat to be "available" only during office hours, then for the automatic chatbot ...read more
KSkala on October 18, 2021
I'm creating a chat bot and part of the flow is an option to download a case study. I'd like to capture their name and email and then add that info to a list that automatically sends an email with the case study. Is this possible to do inside a chat read more
0 upvote
1 Reply
Accepted Solution
Key Advisor
October 18, 2021 16:30
Hi @KSkala . I don't see a way to do this directly through the chatbot. However,my thought for sending the email with the casestudy is to create a w...read more
ARookA on October 04, 2021
Is it possible to build the chat function into an (automatic) e-mail?
1 upvote
2 Replies
October 06, 2021 08:26
Hi Pam, Of course. We want to send an e-mail to customers via marketing -> e-mail if they have made an offer request. Below the mailing, the...read more
tnhsaesop on July 03, 2021
I was wondering if there was a way to play a sound when the Hubspot chat prompt appears. I know Drift and some other chat provdiders will play a sound that calls attention to the chat prompt when it opens. I was hoping to be able to do the same th read more
1 Reply
Accepted Solution
Hall of Famer | Partner
July 04, 2021 02:16
Hi @tnhsaesop , This is not possible at this stage, unfortunately. Another user has already requested this in the HubSpot Ideas section of the...read more
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