Wrong field matching with collected forms
Mar 5, 2018 8:36 AM
I`m using the CRM free version and set up the collected forms to my shop and activated them in hubspot.
Indeed, when going through the contact form in my shop (https://www.steda-online.de/de/Kontakt), the trigger and information for this collected form go to hubspot and create a lead. But there`s an issue with field matching.
email is correctly added
last name is empty
first name contains last name of the collected form
and for the original first name hubspot creates a new "collected form field"
is there any way to set up a matching between the fields of my collected form and the given fields in hubspot? As an example, currently I do have two fields for first name (system-generated and newly created one from this collected form)