Why aren't my Lead Flows Displaying?SOLVE
10-28-2016 09:18 - edited 10-29-2016 12:26
Lead Flows are a great pop-up lead capturing form that can be used within HubSpot. These are designed to grab a potential leads attention more than a standard HubSpot form. If you have published a Lead flow and it is not appearing on your site this may be due to a number of reasons.
1. Your Tracking code is not correctly installed on your site.
Your Lead flow is installed through your Tracking code. The easiest way to verify this is by right clicking (ctrl + click on a mac) on your web page and selecting "view source". In here you will see all the lovely code behind your website. If you copy your HubID and within your "view source" page press CTRL + F (CMD + F on Mac). This will bring up a search window. In this search window place your HubID. Just should bring you to a line of code starting with <script>. This will include your HubSpot tracking script.
If you do not find any lines of code that contain your HubID. This means it is not installed on your site. Place this code onto your site and you will be able to publish your Lead Flows directly to it.
2. You have previously cancelled (pressed "x") on your Lead Flow.
We hate spam. Everyone hates spam. If a visitor isn't interested they're not going to become more interested by being pestered. Lead Flows are built to help you offer great content, not to bug people. Once a contact views a Lead Flow and then dismisses it by pressing the "x" or close button it will not appear again for them for the next 14 days. A cookie will be dropped on their browser that will ensure that this is not shown for the next 14 days. If you are not sure if this is happening on your computer the best way to verify would be to open an incognito (or in-private) browser window. If your Lead Flow appears for your it may be because of this or step 3.
3. You have filled out your Lead Flow
Similar to the above, once a Lead Flow has been completed and submit, a cookie will be dropped on the contacts browser telling the Lead Flow that this person has filled it out. It will then not display for them again. You can verify if this is happening to your by opening your web page in an incognito or in-private browser window.
Hope this helps!
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