Website visitors unable to submit form

[kerrygalligan]

Hi there, my team has received multiple form submissions on our Contact Us form with comments from leads stating they attempted to fill out another form, but were blocked from being able to submit, despite all required fields having values. The troublemaking form in question is on this page, behind the "Get in Touch" button: https://www.aprio.com/services/employee-retention-credit-services/

My team and I have tested this from our end and cannot seem to find the common thread between when users are able to submit vs not

Would love any input and assistance resolving the issue. Thank you!

[NCarmichael]

I can see the page is using javascript from servers other than yours (such as hubspots) this can be a no-no on machines that are strict about such things due to concerns about "cross site scripting"

We have a related issue so will be interested to hear what support say to you

[danmoyle]

@kerrygalligan I tried to test the form and indeed I cannot submit. Is this a HubSpot form? I'm not familiar with the UX of a pop-up form like this. Is there custom code in it? Or maybe a hidden property/field that's creating an issue? 

I'd ask HubSpot Support to hop on a call and screenshare. Without seeing what's going on in the form editing, I'm not sure why it wouldn't be taking the submission. 

[Jnix284]

@kerrygalligan  I also tested the form like @danmoyle and once everything required is filled in, the submit button becomes available but can't be clicked.

There is definitely an issue with the JS code surrounding the submit action, I checked the dev console and there are a few errors on the page that you should have your developer look into 

[danmoyle]

Nice view with the dev tools @Jnix284 . Above my head for sure lol