Hi there, my team has received multiple form submissions on our Contact Us form with comments from leads stating they attempted to fill out another form, but were blocked from being able to submit, despite all required fields having values. The troublemaking form in question is on this page, behind the "Get in Touch" button: https://www.aprio.com/services/employee-retention-credit-services/
My team and I have tested this from our end and cannot seem to find the common thread between when users are able to submit vs not
Would love any input and assistance resolving the issue. Thank you!
@kerrygalligan I tried to test the form and indeed I cannot submit. Is this a HubSpot form? I'm not familiar with the UX of a pop-up form like this. Is there custom code in it? Or maybe a hidden property/field that's creating an issue?
I'd ask HubSpot Support to hop on a call and screenshare. Without seeing what's going on in the form editing, I'm not sure why it wouldn't be taking the submission.
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