Webpage Tracking Issue

[SBodie]

Hi

Please can anyone help with the following:

I need to track visits by contacts that are currently in our HubSpot (Professional) database when they open webpages on our website. I have installed the HubSpot Plugin into our Wordpress/Avada website, which according to the info installs the tracking code, no coding needed.

I want to check that it’s all ready for tracking visits… But although:

1) I have the right WordPress and PHP versions,

2) I have a green light for “Connected to HubSpot”, in 'HubSpot settings/ Account', and

3) I see the “5324629.js” on each webpage page source.

… when I test/validate the connection on the “Reports & Analytics Tracking” page in HubSpot using our homepage URL, it fails and I get the following message

Validation failed

• HubSpot tracking code not found on page
• Detected Gravity Forms WordPress plugin - may cause compatibility issues with HubSpot forms.
• Detected CookieYes cookie consent banner.

FYI:

We do use Formidable Forms, and we won’t be changing this

We do have CookieYes installed.

Thank you very much for any help in this.

Best

Steve

[trevordjones · Accepted solution]

Hi there @SBodie and thanks for the tag @chighsmith !

CookieYes is probably interfering with the functioning of your HubSpot tracking code.  To overcome this, you can either:

• Use HubSpot for cookie management, or
• Integrate HubSpot's consent API with CookieYes

The warning about your forms plugin shouldn't impact your ability to use the tracking code, only your ability to directly embed HubSpot forms using the plugin.

Hope this helps!

[SBodie]

Thank you Trevor. I look forward to trying these suggestions...

[chighsmith]

Hi @SBodie,

Thank you for posting to the Community! 

I'd like to tag in some of our Community Champions familiar with the WordPress plugin to see if they have any suggestions!

Hi @Jake_Lett @tjoyce and @trevordjones Happy Pre-Friday! Do any of you have any tips for @SBodie on the above?

Cassie, Community Manager