Webform data is not added completely in Contacts recordSOLVE
Feb 6, 2017 4:21 PM - edited Feb 6, 2017 4:34 PM
A few weeks ago I started with HubSpot, and I really like it!
But, I am struggling with this strange issue.
First of all some information about my environment:
- Webshop runs on Wordpress 4.7.2;
- Form in use is Contact Form 7 (version: 4.6.1);
- Plugin: HubSpot Tracking Code for WordPress (version: 1.1.0);
- And finally: HubSpot Marketing Free and HubSpot Sales Free.
So, the problem:
After an user submits the form, a new contact is created with only the email and phone number of this new contact. All other information does not exist in the new contact record.
BUT, the 'New Submission' email, sent by HubSpot Marketing, contains ALL data.
What is going on? Because, I am using a supported form, that is Contact Form 7, and the 'New Submission' email contains ALL data.
Could the HubSpot Tracking Code for WordPress plugin be the problem? Because it is compatible with Wordpress version 4.5.6.
Thanks for reading this message and I am looking forward to a solution.
Solved! Go to Solution.
Feb 9, 2017 8:41 AM
Contacts are not being deleted when the form is submitted.
When you submit a form, a cookie is dropped in your browser. This means that Hubspot will associate any other form submissions from that one browser with a specific contact, and will update the properties on accordingly. Clearing your browsers cookies, or using an incognito window would allow a new contact to be created anytime you submit the form.