Webflow synced form not redirecting

[garrettwolfe]

Has anyone been having trouble within the last 72 hours on Hubspot forms (which are imported to Webflow) not redirecting successfully to the redirect Url?

Right now it is leading me here, showing a json. hubspot is denying this is in their court

[ArisudanTiwari]

Hi @garrettwolfe ,

Thanks for raising this issue. To better understand what’s happening and help troubleshoot accurately, could you please confirm the following:

1. Are you using HubSpot’s embed code directly in Webflow, or are you using Webflow’s native form connected to HubSpot through an integration (like Zapier, Make, or the HubSpot app)?

2. If you're using the HubSpot embed code, is the redirect URL configured in the embed script or within the HubSpot form settings?

3. Is the form placed on a Webflow CMS (Collection) page or a regular static page?

4. Are there any custom JavaScript changes or form handling scripts applied to the page?

Understanding this setup will help narrow down the issue.

Here are a few common causes and fixes that might help in the meantime:

1. Embedding Method Matters
Using the standard HubSpot embed script typically handles redirects well. But if you're mapping a Webflow form to HubSpot via an integration, Webflow usually controls the redirect, and this can sometimes conflict.

2. Action URL Conflicts
If a Webflow form’s action is set to submit directly to HubSpot, it may break the redirect and return a raw JSON response instead. Removing the action field may restore redirect behavior but might prevent submission from reaching HubSpot unless reconfigured properly.

3. Collection Page Behavior
If the form is on a Webflow Collection (CMS) page, your redirect path might be inheriting CMS URL parameters, which could cause broken or incorrect redirects.

4. JavaScript Workaround: onFormSubmit Callback
If standard redirects are still failing, you can add a manual redirect in your embed code using the "onFormSubmit" callback. This gives you more control over post-submission behavior.

Helpful links:

Webflow integration not working (HubSpot Community) - https://community.hubspot.com/t5/APIs-Integrations/Webflow-integration-not-working/m-p/853711

Forms failing to submit (Webflow Discourse) - https://discourse.webflow.com/t/hubspot-app-connected-forms-failing-to-submit/254792

Form redirect issue (Webflow Forum) - http://discourse.webflow.com/t/forms-action-dont-let-me-redirect-to-thanks-page/212534


Rest as @DianaGomez mentioned, stay in touch with the HubSpot Support team directly, they can investigate deeper and provide an effective solution.

[garrettwolfe]

1. I imported a form that I created on Hubspot thru the Webflow <> Hubspot form integration. 

2. Using an imported form from HS, not an embed code

3. Placed on a regular static page (getgalaxy DOT io)

4. there is a honeypot script running but we have not changed said script but the form redirect has only recently started failing

i put this in the community (and gave up on support tickets) because the hubspot team keeps saying that this is a webflow problem but this is clearly a hubspot problem. have spent a considerable amt of time troubleshooting with webflow and my team and webflow are convinced the api endpoint for the form is broken atm

[ArisudanTiwari · Accepted solution]

Hi @garrettwolfe ,

I’d recommend testing it once using the HubSpot embed script directly, instead of the Webflow ↔ HubSpot form integration.

If the issue still persists, we’ll need to review the code in detail. Without that, it’s difficult for any developer to assist effectively.

[DianaGomez]

Hi @garrettwolfe,

Thanks for reaching out to the Community!!

I can see you've already opened a support ticket and shared all the details there, which is great! To ensure we're as efficient as possible and avoid any duplicated efforts, please continue to communicate directly with our support team through that existing ticket. Kindly keep the ticket open until your issue has been fully resolved. 

We appreciate your patience and cooperation!

Best,

Diana