Users opted out if not actively opting in (forms)SOLVE
We have a form for newsletter subscribers in which they can sign up for two different newsletters.
The form is built in HubSpot and embedded in a HubSpot landing page.
They sign up for the newsletters using check boxes and are then added to the appropriate newsletter list.
The issue is that if a contact is already subscribed to one of the newsletters and then visit the landingpage and only sign up for one newsletter (maybe because they know they are already signed up for the other newsletter) they are removed and marked as 'No' to the newsletter they didn't sign up for - even though they didn't actively say no, but just didn't check off the box.
Any ideas on how to solve this?
Solved! Go to Solution.