Lead Capture Tools

TG3
Member

Updating an existing contact with new form data via API

SOLVE
My website has several forms (using NinjaForms with a Hubspot Add On), each designed to add a unique piece of data to the database for a lead. It seems however that Hubspot won't update an existing record. This error resulted after filling out a form:

Result
: Rejected by API. Contact already exists. 

What needs to happen for Hubspot to update an existing contact with new data?
0 Upvotes
1 Accepted solution
Mike_Eastwood
Solution
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Updating an existing contact with new form data via API

SOLVE

Hi @TG3 

 

I would contact the developer of the NinjaForms Hubspot Add On.

 

It sounds like an intergation error to me.

 

Mike

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2 Replies 2
Mike_Eastwood
Solution
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Updating an existing contact with new form data via API

SOLVE

Hi @TG3 

 

I would contact the developer of the NinjaForms Hubspot Add On.

 

It sounds like an intergation error to me.

 

Mike

TG3
Member

Updating an existing contact with new form data via API

SOLVE

Thank you! You are correct. It turns out that NinjaForms currently does not support updating existing contacts.