Unable to edit drop down Country form field

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Occasional Contributor

Hi there,

 

This was great -  I managed to figure out where I could access the fields to change, however when I try and change them they're greyed out and show this message:

 

Screen Shot 2019-05-31 at 08.46.06.png

Is it to do with my account permissions or is just the case I don't pay for the package that allows me to change it?

 

Any help would be greatly appreciated!

 

Kayleigh

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Accepted Solutions
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Q: When I try and change [HubSpot built-in properties] they're greyed out ... Is it to do with my account permissions or is just the case I don't pay for the package that allows me to change it??

 

Short A: It depends.

 

Longer A:

Some HubSpot contact properties cannot be edited under any circumstances whatsoever on any HubSpot tier. In the case of Contact.Country, you may edit that property on free accounts. You'll just need the proper permissions.to do so.

- see image

 

Editing HubSpot Default Property: Contact.CountryEditing HubSpot Default Property: Contact.Country

 

WARNING: Editing any HubSpot property that already contains data can lead to data loss.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


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MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context -- see Marketing Hub Enterprise 2020.

 

Hope that helps.

 

Be well,
Frank


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Hey @JCMO_Kayleigh,

 

Yea ... there's probably a blank option you're overlooking. Check both the end and beginning of that LONG LIST! haha Smiley Happy

 

Hope that helps.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context -- see Marketing Hub Enterprise 2020.

 

Hope that helps.

 

Be well,
Frank


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Community Superstar

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Q: When I try and change [HubSpot built-in properties] they're greyed out ... Is it to do with my account permissions or is just the case I don't pay for the package that allows me to change it??

 

Short A: It depends.

 

Longer A:

Some HubSpot contact properties cannot be edited under any circumstances whatsoever on any HubSpot tier. In the case of Contact.Country, you may edit that property on free accounts. You'll just need the proper permissions.to do so.

- see image

 

Editing HubSpot Default Property: Contact.CountryEditing HubSpot Default Property: Contact.Country

 

WARNING: Editing any HubSpot property that already contains data can lead to data loss.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context -- see Marketing Hub Enterprise 2020.

 

Hope that helps.

 

Be well,
Frank


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HubSpot's Hiring World-Wide!

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Occasional Contributor

Hi there!

 

Thank you for getting back to me so quickly! You were right, I didn't have the right level of access. Now that has been rectified, I've run into another problem.

 

I followed this video (as found on Hubspot) https://soapbox.wistia.com/videos/zkrhsVxRgs

 

Screen Shot 2019-05-31 at 10.49.13.png

It's telling me 'Property options can't be blank. Add content to label and value or remove this option to save' but I don't understand what is blank. Do you know what's going wrong?

 

Kayleigh

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0 Upvotes
Highlighted
Community Superstar

Hey @JCMO_Kayleigh,

 

Yea ... there's probably a blank option you're overlooking. Check both the end and beginning of that LONG LIST! haha Smiley Happy

 

Hope that helps.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context -- see Marketing Hub Enterprise 2020.

 

Hope that helps.

 

Be well,
Frank


Support • Web • Apps • Training

HubSpot's Hiring World-Wide!

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0 Upvotes
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Occasional Contributor

Thank you, I managed to sort it out! Thank you!