Unable to download resource

Regular Contributor

when someone unsubscribes from all the marketing communication. When they try to download a resource from our website it says "Looks like you've opted out of email communication. Click here to get an email and opt back in." It does not make any sense because, he wants to just download the resource, and HubSpot is not allowing. The resource is sitting on a thank you page, when he clicks on the submit button, he should be redirected to thank you page, but email should not be sent to him

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Anonymous

@sharath how are users accessing your resources? Does their browser download them apon form submission, do they load on the page or does the user receive the resource via email?


Any form of email communication requires the user to be opted in to email. They can then manage their email preferences. 

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Regular Contributor

Hi,

 

Once submitting the form the users will be redirected to the thank you page, where they an access the resource. Also, a follow-up email goes to the users, as soon as they submit the form.

 

Regards,

 

Sharath

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