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donna2
Member

Ticket not showing in Hubspot after filling form in our website

We have form in our website and normally, when someone fills in the form, we get it as ticket in Hubspot. But now, we cant see any ticket, and just saw now that it was in filtered in Conversations. When I remove it from Filter, it still didnt show in ticket.

 

we use caldera form in Wordpress for the form in our website. 

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donna2
Member

Ticket not showing in Hubspot after filling form in our website

Our ticket goes to Filtered folder now as SPAM. Even if I unmark it as not spam, it wont show now as a ticket. I dont get to see tickets now whenever our form is filled in, through our website. 

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