Submission not linked to contact - hidden field as solution?SOLVE
Question Short: Why are form submissions on DOI confirmation page not linked to a contact? Would it help to add E-Mail as hidden field (which hopefully will be filled in automatically)?
Question long: I have the following case: After leads have been converted in one of my forms for the first time, they receive (thanks to GDPR) an Opt-In Mail for the Double Opt-In (DOI). Clicking on the confirmation button will take them to a page where we will ask an additional question (via form) to get to know them better. Here we use Smart Content (based on the list membership) to ask either the full name or interests and preferences depending on the information from the first form (email is not in this form as it comes from an email link and would feel somehow redundant).
After some have already filled out this form, I noticed that the information is not associated with any contact in HubSpot CRM. This surprises me, because the contact should be identified by clicking on the respective DOI link regardless of device and cookies. Does anyone know this problem? And would it help to use a hidden field with the email in the second form, which (hopefully) fills up?
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