Some of my forms are not collected

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New Contributor

Hi, 

 

I've activated the collected forms options and I noticed that some of my forms from the website are not saved in hubspot. I use Contact 7 forms and all the forms are created in the same way - the only difference is that some forms have fewer fields and all of them have the email field. 

 

I don't understand why some are registered and some aren't. 

 

Thank you!

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Community Thought Leader | Diamond Partner

Hi @ancolaj

 

Collected forms are quite hard to troubleshoot from the outside. Is the number of fields the only difference between the ones that work and the ones that don't? Do any open in a lightbox, have multiple pages or anything else unique?

 

@jennysowyrda provided some troubleshooting resources here: Collected Form Not Grabbing Contacts and the lightbox issue was discussed here: Collected Forms is working on some of my website's forms, but not the ones that matter

 

Hoep this helps.

Phil Vallender | Inbound marketing for B2B technology companies
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HubSpot Product Team
HubSpot Product Team

@ancolaj Could you send me a link to a web page where the form isn't collecting so I can take a look for you please? 

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