Seeing duplicate submissions on HubSpot forms

New Contributor

Hi! Wondering if anyone else has seen this happen. I have our 'sign up' HubSpot form embedded on a page on our WordPress site. It works great, but I notice double or even triple submissions by the same person (same info,  at the exact same time) in HubSpot when I look at form entries.

 

Are people clicking Submit a bunch of times? Or is something weird going on? It does only create 1 contact in HubSpot, but my team does get notified for every submission which can be annoying to have 3 emails for one sign up. Thanks!

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Top Contributor

Hi @ecwell90

 

It's not happening for me. It could be a HubSpot issue, or maybe a user could be simply entering the same information multiple times. 

 

Thanks.

 

 

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New Contributor

HI, @ecwell90 

 

I'm getting the same issue on our forms which are also embedded into WordPress. Did you ever find a solution to this?

 

I've tested this and have TRIED to click submit multiple times but I haven't been able to replicate this.

 

Can a community manager respond?

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Community Manager

Hi @redmonds,

 

If you are still experiencing this issue, I would recommend reaching out directly to HubSpot Technical Support, as they can address this issue specific to your portal.

 

Thank you,
Jenny


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