Required Form Fields Being Ignored When Submitting Form

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Regular Contributor

Hello,
I have found an issue that in the form, we have required fields but some forms are getting submitted without the person filling the required field. This makes us lose our leads info. Please do tell why is this happening.

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9 Replies 9
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Community Manager

Hi @Princy,

 

Can you please share a link to the page this is happening on? Additionally, can you please provide screenshots of contacts who submitted the form without the required fields? 

 

The more information, screenshots and details you can provide, the better the Community can assist!

 

Thank you,
Jenny


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Highlighted
Regular Contributor

Here is the form link, It may help I guess.
https://share.hsforms.com/1G7yQqUB1S3GRJCL7hK0ZiA2om4p

Code If you need: <!--[if lte IE 8]>
<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>
<![endif]-->
<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>
<script>
hbspt.forms.create({
portalId: "4507657",
formId: "1bbc90a9-4075-4b71-9124-22fb84ad1988"
});
</script>

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Occasional Contributor

Is there an answer to this inquiry?  I'm having the same issue.

0 Upvotes
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Community Manager

Hello @KrisEast,

 

Could you please provide us the same information @jennysowyrda  asked previously in this post?

 

"Can you please share a link to the page this is happening on? Additionally, can you please provide screenshots of contacts who submitted the form without the required fields?"

 

After that information, I can advise you on the next steps.

 

Thank you,

Pam


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Occasional Contributor

Thanks! We figured it out.  Make sure you don't have two similar properties.  In our case, someone made a property "Zip Code" and used that in the form.  In looking in the contact's profile, our standard field for that is "postal code" which of course was blank!

 

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Regular Contributor

@PamCotton , @jennysowyrda . We are having the same issue again. Please do check and let me know.

0 Upvotes
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Community Manager

Hello @Princy,

 

I checked the link of the form provided, and I was unable to submit the form without filling all the required fields.

 

RequiredRequired

 

Could you please confirm what are the fields that are not respecting the required rules? 

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you,

Pam


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New Contributor

@PamCotton I am having the same issue. I have a form with 9 required fields and sometimes we are receiving applications with one of the fields missing (the same field each time). It's not that field is there but it's blank..  it doesn't appear at all on the email notification or in Hubspot itself..

0 Upvotes
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Community Manager

Hey @steph_feltham 

 

Could you please provide us more information such as where is the form located, is the form external? A screenshot of one example that was submitted with the blank properties.

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you,

Pam


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