Reducing fake emails/bounce rate in form submissions
SOLVE
We have a recurring problem with fake emails which then cause our email bounce to be high.
Our website offers a download that requires an email address, however we frequently get false ones entered which then cause a bounce despite it clearly dtating the download will be emailed.
Captcha do not work since the emails aren't being cause by bots.
The form generates thousands of submissions a day and I really need ideas on how we can prevent these bounce rates, hoping the hive mind has some ideas I haven't tried yet!
Alternatively, there are different services which integrate with HubSpot and can validate an email after a contact record has been created, Neverbounce is a prominent one, also mentioned in the thread above.
If you have access to Operations Hub Professional or Enterprise or don't mind upgrading, you could also make use of programmable automation. Jake Coldrick from HubSpot has shared his approch using Kickbox, another third-party service. You can find the entry in the programmable automation library under "Validate Email Address Through a Validation Service". This would again be post-capture, not real-time in the website form.
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Alternatively, there are different services which integrate with HubSpot and can validate an email after a contact record has been created, Neverbounce is a prominent one, also mentioned in the thread above.
If you have access to Operations Hub Professional or Enterprise or don't mind upgrading, you could also make use of programmable automation. Jake Coldrick from HubSpot has shared his approch using Kickbox, another third-party service. You can find the entry in the programmable automation library under "Validate Email Address Through a Validation Service". This would again be post-capture, not real-time in the website form.
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer